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Customer Advocacy Manager - Manufacturing Operations

AT Autodesk
Autodesk

Customer Advocacy Manager - Manufacturing Operations

Birmingham, United Kingdom

Job Requisition ID #

25WD85799

Position Overview

Interested in shaping the future of Manufacturing Operations at Autodesk? Are you passionate and energized by working closely with customers? If so, this is the role for you!

You will work closely with customers globally, backed up with your own capabilities and expertise, to influence current & future development initiatives. You will work closely with Fusion product teams, to ensure we are validating software capabilities, in close collaboration with our Birmingham Technology center. All with the goal of representing our customers' perspective within Autodesk.

You will report to the Manager of Fusion Customer Advocacy - The position is a Birmingham-based, hybrid position.

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Responsibilities

  • Connect and engage with Fusion customers to drive adoption for new technology and workflows
  • Demonstrate the understanding of the interconnected flow of digital data from one or multiple sources throughout lifecycle; from ideation through design, manufacturing, and operation, service, and end of life
  • Provide customer feedback and insights to key product stakeholders
  • Test and validate new functionality, maximizing customer trust and release quality
  • Validate our capabilities in-product while certifying end-to-end workflows, in close collaboration with our Birmingham Technology Center.
  • Showcase our technology to our customers, our partner network and internally across Autodesk
  • Collaborate with a team of subject matter experts who represent all areas of Fusion, while embodying the Autodesk Culture Code

Minimum Qualifications

  • 5+ years relevant experience in a Manufacturing Operations focused role
  • Experience using MES software in a production environment
  • Experience with Manufacturing facility monitoring preferred
  • Excellent communicator and relationship builder
  • A problem solver with a drive to do the best for our customers
  • Comfortable and confident presenter/public speaker
  • Travel internationally as required

#LI-MM2

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Client-provided location(s): Birmingham, UK
Job ID: autodesk-25WD85799
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • FSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Some Meals Provided
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Company Outings
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
    • Leave of Absence
    • Paid Vacation
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Company Equity
    • 401(K) With Company Matching
  • Professional Development

    • Shadowing Opportunities
    • Access to Online Courses
    • Promote From Within
    • Learning and Development Stipend
    • Lunch and Learns
    • Tuition Reimbursement
    • Mentor Program
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Black founded/led
    • BIPOC founded/led
    • Latinx founded/led
    • Asian founded/led
    • LGBTQ+ founded/led
    • Veteran founded/led