Working at Atlassian
Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Job description
You are the customer champion, a trusted partner to Product & Engineering teams, scaling our business by making our Enterprise Customers more successful.
Reporting to our SET Group Manager, as a Senior Product Data Analyst you will dive deep into our support data to identify, advocate for, and partner on meaningful improvements to Atlassian's Data Center products that will remove friction from our customers and reduce support effort.
Want more jobs like this?
Get jobs delivered to your inbox every week.
You're part Analyst, part Product Manager, and part Program Manager. You're strategic, tactical, and also relationship- and data-driven.
What you'll do
- Influence product roadmap by identifying, articulating the business impact and proposing possible solutions to the most impacting friction to our customers
- By manipulating data from our customers' interactions with support, extract insights, prepare and deliver regular reports that uncover improvements opportunities in customer experience, business growth and support efficiency
- Advocate for a culture of design for supportability: ensure that our products are easy and economical to support
- Tell stories through data that resonate with executive leadership
- Lead projects independently
On your first day, we'll expect you to have
- 5+ years of relevant experience in software development or customer support, acting as a data and business analyst
- Experience writing advanced SQL queries and ability to build visualizations (for example: Databricks, Tableau)
- Some experience with data modeling, warehousing and designing ETL pipelines
- Experience influencing product roadmap and decisions using data
- Experience influencing senior stakeholders to enact change
It's great, but not required if you have:
- Experience as Software Development Manager or Product Manager
- Experience with advanced analytics techniques
- Experience using Databricks and Tableau
#LI-AU1
#LI-Remote
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and alignedcollaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.