Position:
Technical Support Specialist

Job Description:

Overview

We are seeking a dynamic and customer-focused individual to join our team as a Field Applications Specialist. As a crucial member of our organization, you will play a pivotal role in ensuring customer satisfaction through effective engagement and support. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional service.

Responsibilities

Customer Engagement:

• Proactively engage with customers to understand their needs and challenges.
• Provide technical assistance and support to customers in utilizing our products or services effectively.
• Collaborate with the sales team to understand customer requirements and offer tailored solutions.

• Conduct product demonstrations and training sessions for customers to showcase the capabilities and features of our offerings.
• Assist in the installation and setup of products at customer sites, ensuring a seamless integration process.

• Serve as a primary point of contact for technical inquiries and issues, working closely with customers to troubleshoot and resolve problems.
• Document and escalate complex issues to the appropriate internal teams for further investigation and resolution.

• Conduct regular follow-ups with customers to gather feedback and assess overall satisfaction.
• Identify opportunities for improvement and collaborate with internal teams to enhance the customer experience.

• Develop and deliver training materials for customers and internal stakeholders.
• Create comprehensive documentation, including user guides and troubleshooting manuals.

• Work closely with the product development team to provide insights from the field and contribute to product enhancements based on customer feedback.
• Collaborate with cross-functional teams to ensure a seamless customer experience.