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Technical Support Specialist

AT Hitachi Energy
Hitachi Energy

Technical Support Specialist

Kyiv, Ukraine
  • Full support of Sales Specialist for Protection and Control equipment
  • Technical support and consultations to external customers and partners regarding Protection and Control equipment, during system design, commissioning and operation.
  • Analysis of design documentation of protection and control systems and technical consulting during configuration and parametrization of digital protection and control IEDs for HV and MV substations
  • Analysis of design documentation of substation automation systems and technical consulting during configuration and parametrization of the IEDs
  • Elaboration of technical solutions for protection systems
  • Communication with technical support centers of factories and coordination with them all technical application and operation issues especially the most difficult ones during projects implementation
  • Provides recommendations to management to improve operations and customer service.
  • Conducting of training courses
  • Consulting customers on products and technical solutions
  • Product configuration and coordination of technical solution with the Customer - work with technical documentation, catalogs and online configurator.
  • Work with customers complaints, warranty and post-warranty cases.
  • Requirements have to be met:
  • Higher technical education (University degree in Electrical engineering is required).
  • Work experience at least 3 years in energy field as operational/maintenance specialist or in sales for Protection and Control equipment (Protection Department).
  • Work experience with protection test equipment
  • Knowledge of primary and secondary equipment of electrical substations and stations.
  • Advanced level of Ukrainian language.
  • English on intermediate level or higher.
  • Good communication skills.
  • Readiness to take on challenges, address customer requirements and solve problems.
  • Availability of a category "B" driver's license and practical driving skills.

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Client-provided location(s): Kyiv, Ukraine, 02000; Munich, Germany; Berlin, Germany; Hamburg, Germany; Kraków, Poland; 85737 Ismaning, Germany; 14 Nauen, Germany; 68 Mannheim, Germany; 86 Neusäß, Germany; Przasnysz, Poland; Łódź, Poland; Lębork, Poland; Katowice, Poland; Gdańsk, Poland
Job ID: Hitachi_Energy-JID3-108382
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • On-Site Gym
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Work Visa Sponsorship
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

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