Position:
Sales Operations Associate II

Job Description:

Arrow Electronics is looking to hire a Sales Operations Associate II to join our team in Guadalajara!

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

• Responsible for the day-to-day sales support, customer service activities and order management tasks for Arrow Digital Customer Support Team. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources, vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers' behalf, anticipates our customers' requirements and communicates efforts in a timely and effective way.
• Order Processing: processes customer orders accurately and timely by removing holds, reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. . Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
• Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly and professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Obtains all related facts and makes the decision to accept or reject based on established guidelines.

• 4-year degree and at least 1 year of related experience in B2B sales support; or an advanced degree without experience; or equivalent work experience.
• Excellent verbal and written communication skills in English
• Superior time management capabilities
• Strong computer navigation skills and PC knowledge.
• Ability to thrive in ambiguity; juggle many tasks at once, manage a large workload, and navigate uncertainty seamlessly.
• Proven ability in handling difficult customer situations professionally and effectively.
• Proactive and self-taught, teamwork and able to work with little to no supervision.

• Hybrid: 3 days in office/2 days work from home

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Access to Arrow's Employee Discount Program
• Growth Opportunities, and more!