What can we offer you?
Apart from job satisfaction, we can offer you:
HEALTH
- Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA)
YOURSELF
- Paid time off policy including holidays and sick time
- Internal growth and development programs & trainings
WEALTH
- 401(k) program, life & accident insurance and disability insurance
The Sales Operations Analyst will work closely with internal stakeholders and the service line commercial team to ensure to support with relevant systems (for example: Salesforce), business process and tools that will serve to enhance the organization's performance to facilitate administrative efficiencies and provide comprehensive management reporting and analysis that enable the client relationship and drives sales and growth. This role will act as a key member of the to handle and distribute incoming report enquiries as appropriate and provide insights and analyst in various formats and methods.
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Key Accountabilities:
Deliver frequent analysis/reporting on new business
- Support Bus Ops and leadership team with understanding win rates, market segments, therapeutic areas & operating results
Development of new systems
- Contribute and support SFDC activities, not limited to project work, dashboard and report creation and evaluation of new software solutions to help drive efficiency throughout the sales process
Administration
- General data administration and managing Operations Inbox ensuring SLA's are met consistently
Relationship management
- Implements stakeholder engagement/communications plan.
- Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
- Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
- Helps develop and enhance customer and stakeholder relationships.
Analytics
- Undertakes analytical activities and delivers analysis outputs, in accordance with customer needs and conforming to agreed standards.
- Provide support to commercial teams on ad hoc related requests, monthly & quarterly business reviews.
- Create content as requested by senior leadership in a timely manner, while always ensuring deadlines are achieved.
Other
- Carryout any other reasonable duties as requested.
Skills:
- Excellent interpersonal, verbal, presentational and written communication skills
- A flexible attitude with respect to work assignments and new learning
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Must have the ability to work methodically in a fast-paced, time-sensitive environment
- Demonstratable ability to apply critical& analytical thinking to problems and tasks
- Shows initiative and self-confidence, is adaptable and is able to cope with changing and evolving priorities
- Ability to identify and implement process improvements
- Proactively participates in skills improvement training and encourages their teams to participate
- Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain
- A self-starter and able to work under own initiative
- Proven ability of using Microsoft Office products (including Word, Excel & PowerPoint)
Knowledge and Experience:
- Experience using tools to communicate progress to Stakeholders
- Experience of regulated environments (GxP, Financial, etc...) or relevant experience from another domain that is transferable
- Experience of working in and knowledge of the life sciences sector
- Solid Professional experience in the same or very similar role
- Experience of providing consultancy services in own areas of expertise, is able to provide advice and guidance to consultants and/or the customer or other stakeholders through involvement in the delivery of consultancy services
Education:
- Bachelor's Degree in a technical discipline (Maths, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experience
- English: Fluent