Position:
Customer Returns Specialist EMEA

Job Description:

Customer Returns Specialist
Location: Gdańsk

Working within EMEA Customer returns Team, you will play a pivotal part in the handling of Customer Returns within the Oracle environment. You will work with the Sales and Asset organizations to ensure the customer RMA is processed in a timely manner, in line with standard operating procedures (both company and Oracle related), work in conjunction with the Arrow Physical Distribution Centre in Venlo Holland to ensure product is either returned to stock, disposed of in accordance with Arrow rules and procedures or ensure the product is returned to the supplier for further analysis. In addition, you will take a leading role in resolving any issues and eliminating the root causes where applicable.

• Responsible for ensuring all Customer RMA' are processed in accordance with the standard operating procedures.
• Process the RMA through the Oracle ERP system in a timely and efficient manner.
• Work with Sales, Asset, Warehouse and Finance to resolve any issues which may arise during the process and eliminate root cause where appropriate. Work within the Oracle ERP system to ensure product is returned to stock, destroyed, or returned to the supplier as appropriate.
• Ensure open and clear lines of communication are always upheld. Work with the Master Data Management team to ensure all parts are assigned to the appropriate physical and virtual warehouses.
• Work with the UNITY team to resolve any system issues which prevent the process from completing as expected.

• Well organized person.
• Excellent communication skills.
• Required competency in MS applications including Word, PowerPoint, Excel, and Outlook
• Fluent English
• Experience working in ERP system is a plus

• This is a full-time position.
• Working in a multicultural environment.
• Flexible working hours
• Permanent contract with 3 months probation period.
• Medical Insurance
• MyBenefit with Multisport