Job Description

Aramark is currently seeking a Retail General Manger to support the San Antonio Spurs and Austin Spurs! The Retail General Manager is responsible for leading overall retail operations across two arena venues, an e-commerce channel, mobile merchandise truck, and a brick-and-mortar location. Includes day-to-day and event operational oversight, P&L responsibility, creating and implementing growth strategies, business analytics, as well as client and vendor relations.

Job Responsibilities

• Collaborates with client from multiple levels and departments to ensure brand integrity and development of retail program.
• Supervises the management of labor and mentoring of managers and associates.
• Oversees and collaborates with our retail management team to develop and execute retail plans.
• Client relations, including product presentation, sales recaps, and future development plans. Supports positive vendor relationships.
• Oversees product selection and development from inception to delivery, recommending purchases and inventory levels based on consumer and market trends, sales strategies and financial goals as defined for each category and outlet.
• Utilizes reporting tools to review inventory, sales, and status of each item in assigned merchandise categories.
• Manages and communicates potential discounts, special pricings, inventory concerns and other issues impacting business.
• Works with HR department to hire staff, ensure proper staffing for events, staying within payroll budget.
• Oversees development and training of customer service programs and product knowledge.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.

• Minimum of 5 years of retail management experience, including client relations and P&L responsibility.
• Bachelor?s degree in business, sports management, or related field preferred.
• Professional sports retail industry experience.
• Highly proficient in Microsoft Office Suite.
• Excellent interpersonal, communication, organizational, and analytical skills.
• Willing to work hands on with Aramark management team and staff.
• Availability to work a flexible event-based schedule including evening and weekend hours.
• Availability for occasional travel for offsite events and industry tradeshows.