Job Description

We are seeking a skilled and motivated Project Manager to lead our sales and retention technology initiatives. The ideal candidate will have a strong background in project management, a deep understanding of sales and retention strategies, and a passion for leveraging technology to drive business growth. As a Project Manager, you will be responsible for planning, executing, and overseeing projects that enhance our sales and customer retention efforts through innovative technological solutions.

Job Responsibilities

• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Develop detailed project plans, timelines, and budgets.
• Coordinate internal resources and third parties/vendors for the execution of projects.
• Responsible for delivering projects while effectively managing time, scope, and budget.
• Identify and document success criteria
• Communicate project progress, risks, and issues to stakeholders in a clear and timely manner.
• Manage stakeholder expectations and foster strong working relationships with cross-functional teams.
• Collabrate with IT and development teams to integrate new solutions into existing systems.
• Ensure the implementation of technology projects, including POS and food service and retail systems, marketing automation tools, and customer analytics platforms.
• Work closely with sales and marketing teams to understand business needs and translate them into technological requirements.
• Develop strategies to improve customer retention and loyalty through the use of technology.
• Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of sales and retention initiatives.
• Identify potential project risks and develop mitigation plans.
• Conduct regular risk assessments and adjust project plans as necessary.
• Maintain project documentation, including project plans, status reports, and meeting minutes.
• Prepare and present project updates to senior management and other stakeholders.

• Bachelor's degree in Business Administration, Information Technology, or a related field. PMP or equivalent certification is a plus.
• Proven experience as a Project Manager, preferably in sales and retention technology projects.
• Strong understanding of sales processes, customer retention strategies, and related technologies.
• Excellent organizational and multitasking skills with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
• Proficiency in project management software (e.g., Jira, Smartsheet, and others) and CRM systems.
• A proactive and results-oriented mindset with a proven record for driving business growth through technology.