IT Operations - Support Specialist

Job Description

Work ranges from conceptual to strategic and includes requirements gathering, project management, implementation, training, and support of IT systems and processes.

LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience?not a requirement?and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to the marketing of the final, branded product.

• Work with users to define and evaluate business needs, challenges, and inefficiencies that may be resolved through automated solutions.
• Measure impact/success and drive quality assurance and continuous improvement of selected solutions.
• Understand and be able to troubleshoot client IT infrastructure, including POS hardware, POS reporting systems, network/fiber connectivity, and routing.
• Partners with the WXG Technology team to identify contractual risks and minimize potential data privacy and security issues.
• Work closely with District Manager to ensure budgetary requirements are met.
• Perform periodic customer success reviews that confirm satisfaction, resolve issues, and expand service performance.
• Manage WXG technology leadership and Aramark legal approved vendor contracts to ensure service levels are met and business risk minimized; communicate any defects and coordinate testing and implementation of fixes.
• Develop content and lead functional and technical training classes as necessary or required.

• Maintain knowledge of TCP/IP protocol and computer networks.
• Build and maintain relationships with the client?s IT department to navigate approval processes with agility and speed.
• Build and maintain relationships with Aramark LOB Tech and leverage resources and tools appropriately to troubleshoot and remedy on-site issues.
• Work directly with the operations team, client groups, LOB leadership, and corporate IT.
• Defines client technology project scope, plans, and deliverables, including cost, project plans, and proposed implementation dates based on the WXG technology team guidelines.
• May be called upon to support other WXG sites.

• Bachelor?s Degree in Information Technology Field or equivalent work experience is required; a Master?s Degree in Information Technology or Business Administration is desired.
• Four to five years of progressively responsible experience, including but not limited to in-depth expertise with large and complex hospitality and Point of Sales systems, hardware and infrastructure, and long-term strategy and innovation development.
• Strong analysis, organization, communications, interpersonal, and project management skills are essential.