The Director of Strategic Accounts, will have direct responsibility for a group Luxury hotel clients as well as provide project management, analytical and other support for key clients managed by the Luxury Hotel Account Management team. The Director?s role is to lead with fulfillment of business imperatives and strategic objectives outlined in the client plans for a select group of clients for which this role is directly responsible. In addition, the Director will have responsibility for the management of complex projects for their own client base and for other assigned luxury client initiatives which would involve effective internal liaison efforts with Strategic Sourcing departments and other Avendra support organizations.

Position Reports to Vice President, Branded Hotel Account Management

Job Responsibilities

Managing assigned client base
? Manage account managers on team to accomplish team and company goals, including spend and revenue goals
? Establish and maintain excellent relationships with key corporate customer contacts with all Luxury clients; have a complete understanding of the business points including contract terms, financial/legal obligations, and account?s profitability
? Develop, implement, and track account plans, which accurately support luxury client?s business strategy, goals and objectives and allocate Avendra resources against various objectives to increase luxury segment growth, client participation, satisfaction, and retention
? Provide and maintain account client plans, ad hoc initiatives and general Avendra updates to our luxury clients at various organizational levels.
? Conduct recurring Client business reviews
? Facilitate communication on strategy, priorities, and initiatives to appropriate support organizations (Sourcing, Sales, Avendra Field Support, Customer Service, DEI/Sustainability Team, Q.A., Account Planning and Analysis and Avendra Leadership.
? Assure connectivity between client?s infrastructure and Avendra?s competencies ? key influencer awareness, exposure, and satisfaction
? Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on client?s behalf
? Identify and measure results against objectives, including budget spend and revenue goals
? Provide client with reoccurring reporting, to include custom and ad hoc reporting as requested.
? Measure results against objectives
? Facilitate and manage optimization and rationalization savings reporting and opportunities
? Establish and maintain relationships with manufacturers and distributors
? Help initiate and coordinate sourcing activities with Avendra Sourcing
? Maintain high client account satisfaction with Avendra

Secondary Responsibilities
? Educate
? Clients to help simplify the complexities of program participation while promoting Avendra?s overall value proposition
? Internally, be the expert on the Luxury hotel segment and educate various internal teams to support this unique segment.

Primary Competencies
? Taking Initiative
? Problem Solving & Analytical Skills
? Relationship Building
? Organizational Acumen (P5)
? Strategic Perspective (P5)
? Championing Change (P5)

Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment. This job operates in an office setting at client offices. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.

Qualifications

? Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
? Ability to balance being an advocate for the clients? interests with implementing Avendra?s goals with the customer
? Ability to ?make things happen?, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra?s offerings
? Excellent project management, communication and organizational skills
? Intermediate Excel skills, proficient in PowerPoint presentation, strong analytical skills, and presentation skills
? F&B and hospitality knowledge required
? Sourcing experience helpful

Overnight Travel Requirements. Type: All modes of transportation, percentage 25-50%, length: 3-5 nights

Benefits

COMPENSATION: The salary range for this position ranges from $120,000-$135,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of the posting.

If hired, employee will be in an "at-will position" and Aramark reserves the right to modify base salary (as well as other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible salaried employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Salaried eligible benefits may vary by location and are subject to any legal requirements or limitations, employee eligibility status and where the employee lives and/or works.

? Flexible work arrangements
? Paid Time Off (PTO), Vacation, nine (9) paid holidays
? Volunteer days, community partnerships, Employee Assistance Program
? Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
? Adoption Assistance & Paid Parental Leave
? Tuition Funding Sources and Scholarship Programs
? Retirement plan with match on annual contributions

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.