Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale helps our customers - who make smartphones, supercomputers, virtual reality headsets, autonomous vehicles and more - transform their ideas into reality. Our innovations Make Possible® a Better Future.
Inside our company, we apply the idea of make possible as we work together. We value our people and teams who turn possibilities into reality by advancing our strategy, accomplishing great things and empowering others. We are deeply committed to fostering a Culture of Inclusion where every person knows they belong, feels empowered to bring their whole self to work, and is inspired to grow.
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TEAM OVERVIEW:
- One Stop Shop" for customers for any type of Services requests. This includes Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of Applied Materials for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
KEY RESPONSIBILITIES:
- Responsible to process and maintain customer request via emails and phone call in SAP CRM System
- Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system
- Responsible in managing customer escalation by working closely with internal stakeholders
- Required to use existing procedures to problem solve customer escalation and follow up
- Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
- Required to adhere to business, operation procedures and financial policy
TECHNICAL SKILLS:
- Knowledge of computer and Microsoft office product
- Problem Solving/ Logical thought process.
- Call center experience is a plus
- Semiconductor experience is a plus
REQUIREMENTS/EDUCATION:
- Bachelor's degree in Business, Supply Chain or a related field
- Business / Supply Chain focus
- GPA requirements 3.0 or above preferred
Qualifications
Education:
Non-Degree Program (inactive) (Inactive)
Skills
Certifications:
Languages:
Years of Experience:
Up to 1 Year
Work Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 10% of the Time
Relocation Eligible:
No
Referral Payment Plan:
None
U.S. Salary Range:
$60,000.00 - $73,500.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.