*This position is based in Kumamoto, Japan and involves working with all product tools for TSMC customer. After onboarding in Japan, the candidate will be sent to Taiwan for one year of training(OJT), and then permanently stationed in Kumamoto, Japan.
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.
Want more jobs like this?
Get jobs in Kumamoto, Japan delivered to your inbox every week.
What You'll Do
As a Field Service Engineers/Customer Engineer, you'll quickly solve high-value problems for customers. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, you'll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.
We empower our Field Service Engineers/Customer Engineer through comprehensive on-the-job training and the use of advanced digital tools and immersive technology, including Augmented Reality (AR) to support the systems and processes that underpin everyday semiconductor chip production. To learn more about life as a Field Service Engineers/Customer Engineervisit the Field Service Engineer page.
Where you work:
•Location: Onsite; Kumamoto, Japan
The TSMC Kumamoto plant, operated by Japan Advanced Semiconductor Manufacturing (JASM), is TSMC's first semiconductor production facility in Japan. Located in Kikuyo town, a suburb of Kumamoto, this state-of-the-art plant is part of TSMC's global expansion strategy. The facility produces chips ranging from 12 nanometers to 28 nanometers, catering to various applications including consumer electronics and automotive industries.
Role Responsibilities:
- Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
- Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
- Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
- Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems
- Complete required job documentation, safety training and procedures for processing parts
- Professionally represent Applied Materials to the customer, using your customer first mindset
- Satisfy the company's and customer's on-site requirements, including safety, environmental and COVID-19 guidelines
Minimum Qualifications:
- Bachelor or master's degree in engineering related (Hardware related preferred)
- Ability to read electrical and mechanical schematics
- Clear and effective written/verbal communication skills, with an emphasis on document details
- Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
- Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Knowledge of hand tools and proper usage, including a digital multimeter
- Language: Chinese and English are must, Japanese is a plus
- Language Certification: TOEIC 550 or above
Preferred Qualifications:
- Welcome experience in customer/field support, semiconductor industry or another equipment support industry
- New College Graduates are also welcome
What to expect:
- FSO (Field Service Organization) CE: Relocation within Country based on business needs. Also, in general, you'll work with Applied Materials Japan AGS on-call model to provide ongoing technical support for our customers. Some product field service teams may need to work in shifts depending on business needs. Your job requires the ability to:
- Lift at least10~20kg.
- Work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves
- Sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time
- Determine differences in colors
What We Offer
At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you'll qualify for a competitive and comprehensive total rewards and benefits package, from day one.
Your benefits package will be customized for your country of residence including Country level Benefits programs, career development and mentoring; sustainability and social responsibility programs; and much more.
Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company's employee stock purchase program and a subscription to wellbeing tools.
We value social responsibility, too: Our worldwide Giving program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year.
Join us as we innovate to Make Possible a Better Future!
#Li
Qualifications
Education:
Bachelor's Degree (Required), Master's Degree
Skills
Certifications:
Languages:
Chinese (Required), English (Required)
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Shift:
Day (Japan)
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Referral Payment Plan:
None
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.