Customer Solution Engineer

Job Description Summary

Be part of GE Vernova's vision to electrify the world and drive a sustainable energy future. Our mission is to build resilient and carbon-neutral power systems, integrating advanced technologies with innovative software and artificial intelligence.

The Customer Solution Engineer is part of a newly formed organization in Commercial Operations, responsible to communicate Grid Software value to customers and potential customers through the generation of differentiated proposals for new systems, upgrades and additional services. This role is responsible for developing/utilizing new tools, processes and standard work packages, and through the application and continuous practice of lean tools and thinking to improve the organizations efficiency, accuracy, and customer focus. Drive improved integration with Sales/Pre-Sales, and with Project Delivery, at the transition and handover points, to ensure great commercial strategies are reflected in proposals, and to ensure that winning proposals can be executed efficiently by the Project Delivery organization for an improved customer experience. The Customer Solution Engineer is part of a team of SMEs in Distributed Energy Resource Management solutions (DERMS), Wide Area Measurement Systems (WAMs) and in other control systems solutions (Transmission and Distribution) preparing technical TOCs and technical responses to customers globally.

• Be a key SME in Asset Control for Transmission and Distribution (AEMS, SCADA, WAMS or ADMS). A focus on AEMS or ADMS is acceptable.
• Responsible for ensuring the technical requirements and overall proposal generation activities are completed and are within the deal creation process guidelines.
• Work closely with Commercial Managers, Sales Managers, and Product Managers to drive wins in the market.
• Stay current with product capabilities and documentation.
• Manage customer specification review and response, and proposal development for complex software sales and service agreements.
• Ensure the correct estimates and schedules are put in place (in conjunction with other SMEs on the team) such that the Project Delivery team can execute effectively, driving a positive customer experience.
• Create and or improve tools used to respond to RFPs to improve efficiency and accuracy.
• Create transition work packages for key transitions and integration points with other parts of the business (Pre-Sales/Sales and Project Delivery).
• Continuously apply Lean principles and create a culture of Lean as our approach as we identify problems, problem solve, monitor countermeasures, and deploy daily management as we improve and pivot the new organization as needed.

• Bachelor's Degree or equivalent from an accredited college or university.
• Experience with AEMS and/or WAMS and/or ADMS solutions, SCADA, either in Engineering (R&D) or in Project Delivery.
• GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed.
• Strong interpersonal, analytical, organizational, written, and verbal communication skills both in Portuguese and English
• Able to legally work in Brazil

• Knowledge of / background in software and expertise in EMS, WAMS, ADMS and related applications.
• Demonstrate accountability for functional, business, and broad company objectives
• Prior experience in software development or implementation and project delivery.
• Strong project management skills.
• Highly organized, driven self-starter with ability to operate independently.
• Strong problem-solving skills and decision-making ability.
• Able to thrive in a matrix organization.