Job Description
General Profile
Forecasted Part Management (FPM) is a spares product to assure the right spare part are delivered to the right place at the right time. The FPM Program Manager (FPM PM) plays a key role in deployment and execution of the product at a desired customer site. FPM PMs are part of FSO (Field Service Organization) SPO (Strategic Programs Office) organization and report dotted line to Spares SBU.
The role requires in-depth knowledge and experience. Uses best practices and knowledge of internal and external business issues to improve our Spares product / service. Solves complex problems; takes a new perspective using existing solutions. Acts as a resource for colleagues with less experience.
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Key Responsibilities
- Works closely with customer(s) and key Applied Materials stakeholders within AGS such as Sales, Business Development, Revenue Operations, Regional Planning, Order Fulfilment, Logistics, Order Management, Finance and Spares Business Unit, to ensure program objectives are achieved.
- Oversees the entire product lifecycle, including alignment with customer on parts forecast, contract initiation in SAP CRM system, performance monitoring and reporting, periodic review meetings, forecast modifications and contract annual renewals.
- Single Point of Contact for program related escalations; ensures exceptional customer experience by timely resolution and proactive management of escalations.
- Collaborates with other FPM Program Managers to share and implement BKM's; participates in FPM PM Forum.
- Identifies business growth opportunities, such as parts regain/retain; works with customer(s) to add the right parts to the program.
Functional Knowledge
- Understanding of Applied Materials spares supply network, order processing and fulfillment; proficient in data mining, analysis, and presentation; proficiency in SAP is a plus.
Business Expertise
- Has knowledge of best practices and how own area integrates with others.
- General Spares business acumen
Problem Solving
- Identifies and resolves operational problems, such as forecast errors, pricing issues, obsolescence issues, material data issues.
Impact
- Impacts customer fab performance and product operational objectives by ensuring customer provides correct forecast; work is guided by functional policies.
Interpersonal Skills
- Excellent communication skills; influences and persuades others internally in related areas.
Education
- Bachelor's Degree
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
English (Required), Japanese (Required)
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Shift:
Overtime Eligible (Japan)
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Referral Payment Plan:
Employee Referral (Standard)
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.