Summary

Posted: Jan 22, 2025

Role Number:200587869

AppleCare Digital delivers digital support experiences that help customers use and love their products. We take great care of our customers and want to make Apple better. Our customers are at the center of everything we do. They are our north star and what fuels every facet of our business. 98% of support interactions start in Digital with a reach of over 4 billion visits. In addition to support, Digital wants to transform AppleCare sales offerings and solutions to deliver greater value for our customers. That's where this software testing role can make an impact.

Description

We're seeking an experienced software tester with an emphasis on User Acceptance Testing (UAT) on-device and web sales applications for AppleCare sales product teams. You will play a significant role in ensuring AppleCare Digital's software sales initiatives have met the required quality standards before releases go live. Key responsibilities include: Test Environment & Equipment Set up Test User Stories & Requirements Identify Software Bugs Troubleshoot Issues Provide Risk Assessment Prior to Software Release Go Live! Review and address post Go Live! bugs

• 3+ years of User Acceptance Testing (UAT) customer journey's
• Deep knowledge of software development life cycle, Agile testing methodologies, and testing tools
• Experience in developing test plans, assessing risk, filing appropriate defects, and software QA metrics
• Experience performing manual testing of iOS and web based applications
• Sales transactional testing experience (credit card payment gateways and payment processing)
• Experience with defect management and reporting systems
• Excellent organizational and documentation skills
• Good communication and team collaboration skills

• 5+ years of User Acceptance Testing (UAT) customer journey's
• Test automation development
• Demonstrated ability to manage ambiguous tasks and accommodate evolving business needs
• Experience managing multiple concurrent projects
• Experience successfully partnering with onshore and offshore testers
• Project Management Certification

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.