Senior Manager, ASO Digital Commerce Quality

Summary

Posted: Mar 13, 2025

Role Number:200595064

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The ASO Quality team ensures that the content and experiences executed on the Online Store meet Apple's high standards of excellence, delivering exceptional quality and consistency across all digital touch points. Reporting to the Senior Director of Online Operations, the Senior Manager of Quality will lead efforts to consolidate quality operations into a centralized team, scale the function through flexible workforce programs and vendor partnerships, and drive process innovation through automation and AI.

• 10+ years of experience in quality management, operations, or a related field, with a proven track record of leading process improvement and operational transformation initiatives.
• 7+ years of people management experience, including building and scaling teams or leading teams through change and 3+ years managing managers and/or leads
• Strong analytical skills, with experience defining and tracking metrics to measure operational performance and quality outcomes.
• Strong influencing and relationship-building skills, with a track record of aligning partners across teams and organizational levels.

• 10+ years of experience in quality management, including expertise in QA methodologies, digital quality validation, and automation technologies (e.g., scripting, low-code platforms, and AI-driven tools).
• Proven experience leading large-scale re-org initiatives, including centralizing teams and streamlining workflows.
• 3+ years of vendor management experience, with the ability to scale flexible workforce programs and maintain quality outcomes.
• Demonstrated success in leading change management efforts and driving adoption of new processes and technologies.
• Bachelor's degree in a related field (e.g., Business, Operations, Computer Science, or Quality Management); advanced degree (MBA or equivalent) preferred.
• Flexibility to travel up to 20% of the time to collaborate with cross-functional teams and vendor partners.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.