Summary
Posted: Mar 4, 2025
Role Number:200593759
At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Building this environment starts with you! The Investigation Quality Lead team is looking for an individual to provide coaching support to Carpe Facto Advisors. In this role you will be tasked with providing written and verbal feedback to Advisors about their customer interactions and data gathering. Your feedback will affect Carpe Facto's ability to report meaningful data points to our Engineering stakeholders. In addition, you will be tasked with providing continuing education through presentations and training initiatives to a large and diverse organization and provide dynamic leadership as a subject matter expert for investigations.
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Description
- Providing prompt, consistent and accurate written and verbal coaching feedback to internal Advisors - Mentoring and developing Advisors' technical and soft skills - Collaborating with Team Managers and other members of Carpe Facto Leadership and AppleCare Engineering - Identifying and escalating trends in Advisor behaviors to the appropriate responsible party - Presenting technical and procedural topics to audiences that may scale to the entire Carpe Facto organization - Assisting with any assigned projects based business needs - Flexibility working in a fast-paced, dynamic organization
Minimum Qualifications
- Currently working in Carpe Facto
- At least one year of experience in Carpe Facto
Preferred Qualifications
- Passion for coaching and leading your peers and team
- Exceptional knowledge of Carpe Facto procedures and concepts
- Advanced judgement and problem-solving skills
- Strong organizational and multitasking abilities
- Outstanding time management skills
- Excellent written and verbal communication skills
- Resourcefulness and flexibility
- Strong interpersonal skills with key strengths in professional collaboration
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $30.00 and $45.05/hr, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
More
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.