Summary
Posted: Jul 26, 2024
Weekly Hours: 40
Role Number:200553476
The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Strategic Quality team is seeking a Quality Standards Program Manager in support of its worldwide strategic quality and process support. As a member of the AppleCare Strategic Quality team you must understand and be able to demonstrate a proficiency in quality management processes such as evaluation form development and evaluator calibration processes.
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Description
The successful candidate will work closely with cross-functional internal teams including Quality Program Strategists, Training, Reporting, Procedures, Project and Program Development as well as AppleCare Calibration teams to efficiently and diligently respond to and process customer requests. Creative thinking is a must, as we work to build sound business processes in a manner which minimizes disruption, builds efficiencies and maintains operating flexibility. Must be comfortable navigating ambiguity, communicating at all levels of the organization, and able to make sound, ethical judgments that take into the account the best interests of our customers, Advisors and Apple. KEY RESPONSIBILITIES INCLUDE: Serve as a global expert of all Quality Standards form content Manage and lead global quality projects (including quarterly form updates) Partner closely with AppleCare Calibration team and Sustaining Procedures to provide scoring guidance Triage, manage and action support requests Identify and collaborate closely with cross-functional partners to assist defining what's critical in existing and new standards Provide guidance, oversight and support of cross-functional quality initiatives Assist in the development and maintenance of quality support frameworks in new/disclosed products and services
Minimum Qualifications
- 5+ years of experience in quality, project or program management
- Ability to cultivate and foster relationships
- Experience in crafting, developing and maintaining effective interaction monitoring forms
- Experience in leading projects and change initiative
- Ability to develop short term (quarter) and long term product roadmaps
- Ability to articulate roadmaps and product status to business partners/leaders, Courage to change course when necessary
- Experience and willingness to work with remote teams and partners across global timezones.
- Passion for providing service and support that is customer-centered
- Outstanding interpersonal and communication skills, including writing and presenting
- Ability to learn quickly when facing new problems and dealing with ambiguity
- Passion for accuracy and timeliness of deliverables
Preferred Qualifications
- Possess a deep desire for understanding customer needs
- Aptitude for extracting tangible insights from complex data sets
- High attention to detail
- Strong technical proficiency
- Master's Degree or equivalent experience
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $120,500 and $181,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
More
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.