CO Salary Range: USD 67,000.00 - 111,000.00 per year

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance.

Investigate and maintain commercial property claims, focused on residential structures. Determine liability, secure information, review coverages, arrange appraisals, and settle claims. You will report to a Manager. You will work in the field and handle moderately complex commercial property field claims typically within 1-2 hours of Denver/Colorado Springs, CO. You must be located within the region. A company fleet vehicle is provided with the position.

• You will investigate origin and cause of claims by contacting the appropriate parties (insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, or public personnel).
• You will handle both 1st party and 3rd party claims under multiple policy types and endorsements.
• You will conduct on-site inspections, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
• You will interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
• You will provide all parties with claim process and status, answer questions from customers, and close files.

• Demonstrated experience providing customer-focused service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories.
• Demonstrated experience handling moderately complex claims.
• Solid understanding of policies and endorsements related to casualty coverages.
• Solid understanding of each phase of the claim handling process.

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing.

• Up to 50%.
• CAT Duty/On Call required.

• Ascend or descend ladders, stairs, scaffolding, ramps, or poles. Visit areas that have a higher hazard than a typical office (customer homes).
• Move in different positions to accomplish tasks in different environments.
• Adjust or move objects up to 50 pounds in all directions.

• Low/high temperatures, outdoor elements (precipitation and wind).
• Noisy environments, poor ventilation, small and enclosed spaces.

• Candidates with 5+ years of property claims (ideally commercial) experience.
• Xactimate and Guidewire experience preferred.