We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Alteryx is searching for a VP of Customer Success Management. This position is remote-friendly.
Position Overview:
As the VP of Customer Success Management, reporting to the SVP, Customer Experience, you will lead a high-touch engagement strategy to drive customer satisfaction, adoption, and retention. Your team of Customer Success Managers will work across all customer segments, ensuring value realization, growth, and long-term success with Alteryx's solutions.
Want more jobs like this?
Get jobs that are Remote delivered to your inbox every week.
As Alteryx scales to meet increasing demand, this role requires a forward-thinking, entrepreneurial leader who can build and scale a high-performing global organization. You will play a critical role in shaping customer strategy, fostering a culture of collaboration, and driving operational excellence.
Primary Responsibilities:
- Lead and Inspire: Develop and execute a strategic vision for world-class Customer Success across global markets, ensuring teams have the guidance, tools, and resources needed for success.
- Drive Retention & Expansion: Enhance customer engagement and enablement to improve retention and accelerate expansion with existing clients.
- Build & Scale: Recruit, develop, and retain a high-performing, customer-focused team, including mid-level managers. Foster a collaborative, high-growth culture.
- Customer Success Strategy: Implement scalable Success Plans aligned with customer needs, in partnership with Sales, Technical Pre-Sales, Product, and Support teams. Ensure customer value through transparent collaboration across the organization.
- Customer Journey & Advocacy: Continue evolving the Alteryx Customer Journey, taking a customer-centric approach to maximize retention, satisfaction, and long-term success for strategic and global accounts.
- Cross-Functional Leadership: Partner with key teams, including Go-to-Market (GTM), Product Development, Product Management, Marketing, HR, and Finance, to align on shared objectives and customer priorities.
- Executive & Customer Engagement: Maintain strong relationships with customers and internal executives. Serve as a strategic advisor and advocate for customer needs while representing Alteryx at industry events and executive briefings.
- Operational & Financial Leadership: Oversee budgeting, staffing, and resource allocation for the Customer Success function, ensuring alignment with corporate strategy and business objectives.
- Data-Driven Success: Leverage key customer success metrics (e.g., NPS, CSAT, churn, retention, expansion revenue) to optimize performance and drive business impact.
Required Experience & Skills:
- Proven leadership in scaling a global Customer Success organization at a high-growth software company. Experience across digital, scaled, and high-touch customer engagement models.
- Track record of building and developing high-performing teams, with a focus on employee engagement, retention, and performance.
- Strategic mindset with the ability to translate vision into execution while adapting to a fast-paced, evolving environment.
- Exceptional executive presence and communication skills, including experience engaging with C-level executives and key stakeholders.
- 10+ years of experience in software, preferably within the data, analytics, or platform space.
- Deep customer advocacy mindset, with a passion for improving retention, satisfaction, and customer outcomes.
- Cross-functional leadership experience, collaborating with Product, Sales, Marketing, and Operations teams to drive alignment and execution.
- Strong analytical and decision-making skills, with experience using customer insights and success metrics to inform business strategy.
- Global experience managing teams and customers across multiple geographies.
- Technical acumen to effectively understand and communicate the value of Alteryx's solutions.
- Bachelor's degree or equivalent experience required.
Compensation:
Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
The salary range for this role in the United States is $333,600 - $394,875 (On Target Earnings range is $444,800 - $526,500).
Employees may also be eligible for a wide range of other benefits, such as a bonus or commission, medical, retirement, financial, wellness, time off, employee discounts, and others.
Interested? Learn more and apply today at alteryx.com/careers!
#LI-EM1
#LI-REMOTE
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.