• Researches and responds to complex customer communications, concerns, conflicts or issues

• Summarizes documents and enters into claim system notes

• Investigates, reviews, determines and verifies complex coverage/policy information

• Completes errors and omissions coverage investigation

• Manages complex claim files in litigation, including managing cases in mediation or arbitration (non-subrogation), negotiating out-of-court settlements on files in litigation, and reviewing defense attorney letters, litigation plans and strategy

• Reviews files and makes recommendations to refer files to Home Office for escalation

• Conducts subrogation investigations

• Negotiates and settles claims in accordance with business unit best practices

• Prepares damage estimate and organizes and reconciles bills

Preferred Qualifications:

• Have 5+ years of property claims investigative experience

• Have prior experience managing complex property claims

• Have interacted with attorneys, including discussions involving coverage or denials, evaluation of claims, and claim dispositions

• Have prior experience using estimating software like Xactimate

• Value providing an effortless customer service experience

• Have a strong background in negotiation and conflict management

• Are organized, successful at time management and able to multi-task in a fast-paced environment

• Are known for clear and professional communication - both written and verbal

• This position is not available to Alaska, California, Hawaii or Washington residents

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. You may be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills
Business Communications, Critical Thinking, Customer Centricity, Inclusive Leadership, Information Collection, Learning Agility, Results-Oriented, Time Management

Compensation
Compensation offered for this role is $56,500.00 - 99,962.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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