At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position will contribute to the Sales Support & Account Management (SSAM) Department by using their industry knowledge, expertise, and organizational skills to complete various requests. This position will feel comfortable contributing to strategic decisions, analyzing ambivalent problems, breaking down complex information, and assuming responsibility for quality of service. This position will thoroughly consider the implications of their decisions and will ask questions to get to the core of any issues. This position will assume full technical responsibility for their team's output while helping their team integrate effectively with other work areas
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Key Responsibilities:
- Lead a team of sales support team members.
- Assist in communicating clear directives and focus areas from Senior Management down to your team.
- Compile and provide territory reporting to Director.
- Manage timely, accurate, and concise responses of exceptional quality to customer requests using various tools, collaboration with business unit experts, and experience.
- Assist in managing escalations within the team.
- Partner with AB Sales Lead to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
- Lead cross-functional review and assessment coordinating workflow, work product review, sharing of information, and best practices. Demonstrate superior interpersonal skills with the ability to work with various partners both internally and externally.
- Assist Director in developing strategies for continuous improvement for the organization.
- Identify areas of opportunity and lead the development and execution of improvements.
- Support enhancements of standard operating procedures for service continuity for Sales Support.
- Partner with cross-functional business units to assess, define, and track productivity levels with an eye towards continuous improvement.
- Actively engage to connect functions within the Sales Support area.
Supervisory Responsibilities:
This job does have supervisory duties.
Preferred Qualifications:
Education and Experience
- 3 or more years of related experience
- Bachelor's Degree or equivalent experience
Certificates, Licenses, Registrations
- Professional designations such as CLU and ChFC are desirable
Functional Skills
- Assertive self-starter with strong organizational skills
- Demonstrates strong leadership skills, with an ability to work with people at all levels, motivating the team and inspiring followership
- Excellent written and verbal communication skills. Must be able to interpret complex information, talk with customers and listen attentively
- Exhibit a can-do approach and aspire to excel in a fast-paced environment
- Above average Microsoft Word, Excel, Power Point skills
- Demonstrated ability to build/drive operational effectiveness and strong analytical and problem-solving skills
- Ability to work on multiple projects and complete high-quality work against strict and conflicting deadlines
- Effectively build interpersonal relationship skills to establish working relationships with direct reports, peers and colleagues
- Creative problem-solving and strong interpersonal skills and ability to embrace and respect the team culture approach
#LI-AT2
Skills
Compensation
Compensation offered for this role is $42,960.00 - 74,527.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.