At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Performance Manager is responsible for understanding their respective disciplines claims performance and operational performance. The incumbent will work with key partners in the business, identify root causes and provide insights to claims business problems.
Accountabilities
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- Understanding discipline performance, in consideration of claims performance & operational performance
- Partner closely with Claims Intelligence on creating new reporting (e.g. providing requirements)
- Understand, and monitor key performance metrics, and identify insights (i.e. opportunities & strengths)
- Develop, update & communicate holistic discipline claims story for stakeholders internal and external to claims
- Work closely with key partners in finance, product, pricing and analytics to provide claims insights as inputs to business decisions
- Investigate, and identify root causes to claims business problems that arise
- Monitor workforce management plan for discipline
Skills Required
- Strong working knowledge and experience in claims (each claim Area)
- Experience in Analyzing and Presenting Data
- Working experience in the use of MS tools, such as PowerPoint, Excel, MS Power BI, etc.
- Strong verbal and written communication skills
Education
- 5+ years of relevant claim/data experience
- Post secondary education preferred
- Working towards CIP preferred
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Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®