At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Claims Customer Specialist is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.
A day in the life of a Claims Customer Specialist:
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This is the opportunity you've been looking for to truly impact someone's life! Start your claims professional career today as a Claims Customer Specialist and be part of our dynamic team where you'll leverage innovative tools and technology in a collaborative team environment to service our customers.
In this role, you will:
- Build and maintain customer connections by understanding their needs and serving them with empathy and compassion
- Receive high-volume inquiry calls in a fast-paced environment to assist customers throughout the claim process. Up to 90% of your day will be on the phone assisting customers. Provide information to customers on claim status and answer inquiries on existing claims, while clearly and accurately documenting all actions taken into the claim at every touchpoint
- Communicate with customers and third parties to gather/provide information, process claims payments, schedule inspections, assist with rental cars, and use online resources to address complex claims-related concerns
When will I work?
- To deliver on our 'Good Hands Promise' we are available to our customers 24 hours a day, 7 days a week. We require that you are available to work within the hours of operation to include weekends and holidays
- For this position, your workday could start as early as 6:00am CST or as late as 3:30pm CST with just one weekend day commitment (either Saturday or Sunday). Your training/nesting schedule will be Monday - Friday, 9:00 AM CT - 5:45 PM CT. Your permanent shift will be communicated to you by the end of week 4 of training, ensuring a seamless transition into your role. Planned absences are not allowed during the first 5 weeks of training
You're a great match for this role if you have:
- You have a high school diploma or General Education Diploma (GED)
- 1 year of customer service experience is preferred
- You're organized and able to multi-task in a fast-paced high call volume claims environment where you will need to adhere to procedures, agendas, and measurements
- You are an empathetic, positive, and friendly self-starter with strong communication and problem solving skills; capable of working both independently and in a team.
- Comfortable with computer technology.
- This position is not available in California, Alaska, Hawaii, or Puerto Rico
What's in it for you?
- Compensation offered for this role is $17.50/hr. Geographic differential of $20/hr offered for candidates residing in designated premium zip codes.
- Paid training (Training is Monday - Friday from 9:00 am - 5:45 pm CST)
- Internet reimbursement
- Technology equipment will be provided (Laptop, headset, dual monitors, etc.)
- Competitive paid time off based on start date
- Tuition reimbursement
- Cafeteria style health insurance plan- starts day one!
- 401K match and pension plan
- Volunteer opportunities + matching donations
- You can view all Allstate benefits @ https://allstategoodlife.com
Other things to consider:
- Access to modem and internet connection required
- Dedicated and distraction free workspace in your home is required
- Remote Employees will be eligible for internet reimbursement. Must maintain or exceed the following speeds:50 MBPS download and 5 MBPS upload
Skills
Claims Administration, Compassion, Customer Centricity, Customer Communications, Digital Literacy, Empathy, High Call Volume, High Volume Call Center, Problem Solving, Time Management
Compensation
Compensation offered for this role is $17.45 - 25.11 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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