At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Under limited supervision, the Consultant I is responsible for meeting with customers across the country to investigate, negotiate, and settle moderately complex vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles, recreational vehicles, and boats), or flood claims, when our customers are involved in a catastrophic event. The individual reviews the policy, determines loss coverage, inspects and assesses the vehicle damage, prepares or reviews a repair estimate for covered losses, and processes payment to customers.
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This position is Remote anywhere in the US. The work consists of 70% in the field and 30% virtual.
KEY RESPONSIBILITIES
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations, and decision-making process
- Investigates, reviews, determines, and verifies moderately complex coverage/policy information
- Negotiates and settles claims in accordance with business unit best practices
- Handles virtual and field assignments
SUPERVISORY RESPONSIBILITIES
- This job does not have supervisory duties.
EDUCATION AND EXPERIENCE
- 4 year Bachelors Degree (Preferred)
- 2 or more years of experience (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
CERTIFICATIONS, LICENSES, REGISTRATIONS
- ICar Certification
- Required to obtain state specific licensing for all states that require
- Will be required to complete Continuing Education requirements for home based state or reciprocating state if resident state does not require Continuing Education
FUNCTIONAL SKILLS
- Ability to utilize CCC, Mitchells and/or other auto estimating software
- Knowledge and understanding of paintless dent repair and other automobile repair techniques
- Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
- Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
- Applies general and occasionally broad knowledge of problem-solving and preparation of reports for analysis
- Applies general and occasionally broad negotiation and/or arbitration skills
- Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
Skills
Analytical Thinking, Appraisal Software, Auto Collision Repair, Auto Estimating, Automotives, Business Communications, Claims Administration, Claims Resolution, Claims Review, Client Facing, Conflict Management, Consulting, Continuing Education, Customer Experience Management, Customer Relationship Management (CRM), Customer Satisfaction, Decision Making, Dent Repair, Documentations, Evidence Gathering, Insurance Administration, Problem Resolution
Compensation
Compensation offered for this role is $50,400 - 88,988 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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