Catastrophe Claims Service Leader

• Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
• Defines, analyzes, and tracks department, section, and/or unit measures
• Analyzes unit reports and supports the achievement of business unit objectives
• Oversees the resolution of highly complex customer conflicts or issues
• Oversees the negotiation of highly complex claim settlements
• Oversees response to highly complex arbitrations contentions
• Manages and oversees performance of vendors
• Frequently participates in special projects as a subject matter expert

What's in it for you?

• Paid training and licensing
• Internet reimbursement
• Generous Paid Time Off
• Tuition reimbursement
• Company-matched 401(k) and company-funded pension
• Volunteer opportunities + matching donations
• Cafeteria style health insurance plan- starts day one!
• Medical, Dental and Vision Coverage
• A culture of learning where you can expect to develop foundational skills for the future
• Opportunities for both personal and professional development
• Leadership teams that are communicative and engaged
• Impactful work by serving customers and the community in times of need

When will I work?

This position follows a 10/4 schedule (10 days on, 4 days off) usually with 12 hour work days. Also there will be some travel required with this role based on business need and catastrophe events.

Supervisory Responsibilities:

This job has supervisory duties.

Preferred Qualifications:

• Have 2+ years prior experience working in or leading a group of staff in property claims
• Have 2+ years prior experience using Xactimate estimating software
• Can work on complex assignments and apply analytical problem solving methods
• Are skilled in negotiations and/or arbitrations and can teach others
• Work in continuously improving processes and procedures and encourage the same with your staff
• Value providing an effortless customer service experience
• Are organized and able to multi-task in a fast-paced environment
• Are known for being organized and accountable
• Are known for clear and professional communication - both written and verbal
• Have a bachelor's degree and/or prior leadership experience
• Being bilingual and/or having prior military experience is a plus
• This position is not available for Puerto Rico, California, Alaska, and Hawaii residents

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Skills
Claims Resolution, Coaching, Conflict Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Insurance, Leadership, Learning Agility, Management Reporting, Property Claims, Relationship Building, Results-Oriented, Team Accountability, Training Instruction, Workforce Development, Xactimate

Compensation
Compensation offered for this role is $74,240 - 134,060 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.