At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position provides pre-sale and post-sale service to PFRs via telephone by answering questions and processing requests and placing securities trades. The position also serves as a liaison between the broker dealer clearing firm and various product providers.
Key Responsibilities
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- Handle pre- and post-sale calls and requests from customers and PFRs on brokerage accounts and all direct mutual fund, annuity, and variable life insurance accounts; providing outstanding service to increase asset sales and retention in-line with organizational goals
- Place trades on mutual funds, stocks, UITs and bonds for customers and PFRs
- Ensure compliance with FINRA books and records requirements, respond to internal and regulatory audit requests and update procedures, as necessary
- Establish bank-lines for customers to quickly facilitate EFTs and wires
- Process IRA one-time and non-qualified distributions
- Educate PFRs and customer on documentation requirements and technology platforms for new account openings and on-going servicing
- Handle death-of-account-owner situations by establishing estate accounts and following proper protocol
- Facilitate Periodic Investment Plan and Systematic Withdrawal Plan instructions and monitor them going forward
- Make trade corrections and create/send invoices to PFRs, also handle appeals
- Promote the use of technology, including RightBRIDGE, Docupace, Wealthscape and Wealthscape Investor
- Handle margin call notifications
- Verify that proper breakpoint charges were given on mutual fund sales and correct trades, if necessary
- Ensure accurate rules are followed for mutual fund swaps, switches and reinstatements
- Notify reps of re-org notifications, municipal bond notices, warrants/rights offerings and tender offers
- Sell-out security positions to satisfy debit balances, clean-up low value brokerage accounts
- Obtain proper requirements to make sure beneficiary designations are approved
- Make changes to customer accounts; including name, address and investment objectives
- Handle questions regarding jurisdiction, licensing and proper state registration assignments
- Complete special projects and tasks as assigned by Manager or Senior Leaders
Education
* 4 year Bachelors Degree (Preferred)
Experience
- FINRA Series Industry Exam (SIE), Series 7 and 63 required or the ability to acquire in the timeframe set forth by AFS, LLC.
- Excellent verbal communication skills and outstanding customer service ability
- Knowledge of securities industry, including books and records, rules and regulations, product types and market trading functionality
- Proficiency in Microsoft Office applications
- Analytical and problem-solving skills
- Ability to work independently and as a team in making decisions in-line with organizational goals and expectations
- Bachelor's degree preferred
- Regular, predictable attendance is an essential function of this job
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $41,200.00 - 70,150.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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