Position Overview:
We are looking for passionate and detail-oriented Associates to join our team! In this Voice or non-voice role, you will play a vital part in supporting our operational processes, ensuring everything runs smoothly behind the scenes. If you have strong organizational skills and a desire to make an impact, we encourage you to apply!

Voice:

Key Responsibilities:

• Respond promptly to customer inquiries via calls.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction

Non Voice:

Key Responsibilities:

• Data Management: Accurately process and maintain data, ensuring compliance with company standards.
• Documentation: Create and organize essential documents for easy access and effective filing.
• Reporting: Generate and analyze reports to assist with decision-making and enhance operational efficiency.
• Collaboration: Work closely with team members to resolve issues and improve processes.
• Quality Assurance: Conduct audits to ensure data integrity and adherence to company policies.
• Problem-Solving: Identify opportunities for improvement and suggest actionable solutions.

Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• Strong attention to detail and excellent organizational skills.
• Proficiency in MS Office Suite and familiarity with data management tools.
• Good analytical and problem-solving abilities.
• Ability to work independently and as part of a collaborative team.
• Strong written communication skills: experience with documentation is a plus.

Experience: 0- 5 Years

What We Offer:
Competitive salary and benefits package.
A supportive and accessible work environment tailored for Specially abled individuals.
Opportunities for professional growth and skill development.
Employee wellness programs to promote a healthy work-life balance.

Primary Skills
Customer Experience Management, Data Management, Inclusive Leadership, Learning Agility, Relationship Building, Results-Oriented

Shift Time

Recruiter Info
Aparna Takawale

atakc@allstate.com

About Allstate

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.