Onsite Client Benefit Advocate

Are you passionate about providing exceptional service and engaging with clients?

Are you ready to make an impact?

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

• Champion People - be empathetic and help create a place where everyone belongs.
• Grow with purpose - Be inspired by our higher calling of improving lives.
• Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com .

About the Role

The Onsite Advocate supports corporate partners by navigating the health care system and addressing escalated care and carrier issues. They provide a more extensive investigation on claims and access-to-care issues when standard methods fail. This role serves as the primary point of contact between the client and our company and strives for client satisfaction. This role will reside 100% onsite with the client in the Sandy Springs/Atlanta, GA area.

Responsibilities

• Navigating the healthcare system: Serving as an intermediary when care and carrier issues become escalated.
• Partnering with client contacts and corporate partners: Ensuring timely response to critical and non-critical Advocacy cases.
• Acting as a knowledge resource: Providing expertise on partner claims and/or access-to-care issues.
• Collecting and documenting information: Gathering pertinent information, documenting, conducting thorough research, and following up timely.
• Identifying trends: Providing management and client-ready trend analysis
• Contributing on projects: Collaborating with Advocacy managers by being a resource in implementations, training processes, and discussions with team leaders and clients.
• Assisting with special reports: Coordinating client requests when asked by team leadership and client contacts.
• Supporting client teams: Keeping up-to-date and consistent communication materials and presentations
• Managing complex cases: Aligning to complex cases for issue research, resolution, and reporting.

Requirements

• Possess 5+ years of knowledge in health plan claim processing and various medical plans (HDHP, PPO, HMO, etc.).
• Communicate knowledgeably and professionally with management, leadership, vendor and clients.
• Possess excellent customer service skills to ensure the highest level of service for partners.
• Have critical thinking skills to analyze and resolve issues effectively.
• Understand and interpret client plan provisions.
• Complete understanding of the Advocacy services provided to the client.
• Provide individual coaching, issue research and resolution, organization, and prioritization of work
• Display confidence in taking initiative, suggesting process improvements, analyzing, creating, and explaining Advocacy reports, and reporting trends.
• Display proficient knowledge and experience in health plan claim processing, fertility, Gender affirming care, Core, Abortion and Autism services.
• Display accurate and consistent research and follow up skills.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
69,700 USD
Maximum :
110,600 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.