About Alcon:

As the global leader in eye care, Alcon has built a rich history of providing innovative products to customers and patients all over the world. We're extremely proud of our legacy and the significant way we've helped to shape the industry over the last 70 years, but we're just getting started. Our relentless passion to eliminate unmet medical needs drives our pursuit to further advance eye health worldwide. We're looking for exceptionally talented, driven people who want to make a difference. If you'd like to help us change the way the world sees, this is your chance to Be Brilliant!

Position Description:

This role focuses on developing and optimizing customer-facing content, collaborating with teams to ensure accuracy, and simplifying technical information based on user feedback for continuous improvement.

• Content Creation: Write, edit, and revise customer-facing content, including FAQs, user guides, product documentation, release notes, and onboarding materials.
• Training Content Development: Create both video and text-based training content to educate customers on how to effectively use Alcon's Digital Practice tools.
• Technical Writing: Translate user experience criteria into clear, understandable content for a non-technical audience, ensuring that users can effectively utilize Alcon's tools.
• Collaboration: Work closely with product managers, engineers, customer support, and marketing teams to gather information and ensure content accuracy.
• Content Optimization: Continuously improve the quality of content by incorporating feedback from users and stakeholders, conducting regular content audits, and keeping content up to date with product changes.
• Customer Insights: Analyze customer feedback and support queries to identify common issues and areas where additional documentation or resources could improve the user experience.

• Must be enrolled in an accredited university or college for at least one semester prior to internship or co-op, and at least one additional semester following internship or co-op.
• Must be pursuing at least a bachelor's level degree in Curriculum Development, Technical Writing, Public Relations, Public Relations, Technical Communication, or related major.
• Academic performance: Minimum cumulative GPA 2.8/4.0
• Demonstrated leadership skills (i.e. extracurricular activities or projects)
• Must be authorized to work in the US on a permanent basis without requiring sponsorship (students on an F1 visa with CPT can be accommodated)
• Ability to commit to a full time (40 hrs. per week) Intern position.

• Technical Experience & Comfortable with Technology
• Independent Worker
• Comfortable Asking Questions
• Team Player
• Driven