Staff Business Solutions Engineer, Collaboration Products

The Community You Will Join:

The Collaboration Products team is responsible for managing the tech stack and ecosystem of our core collaboration technologies for Airbnb employees across the globe.  Our mission is to deliver a streamlined, cloud-based collaboration tech stack that enables our collaboration capabilities for Airbnb teams so that we can collaborate effectively as we live and work anywhere in the world.

The Difference You Will Make:

The Senior Business Solutions Engineer is responsible for leading business enablement by utilizing their technical skills and understanding of SaaS technologies.  The right candidate must possess strong communication and analytical skills to effectively work with business users to determine requirements and translate them into technical solutions. Additionally, they must excel in a remote team environment and have the ability to independently complete individual tasks to achieve team and stakeholder goals. Our ideal candidate would have a focus on results, data to measure performance, and the interpersonal skills to build trust and alignment.  

A Typical Day: 

• Work as a strategic partner of the business by aligning with business groups on strategic vision and business priorities then be the liaison between business and technology
• Understand technology capabilities required to support business needs
• Develop and maintain a technology roadmap for applications in scope by proactively communicating and collaborating with business stakeholders
• Lead business requirements gathering sessions and analyze key business processes and requirements
• Understand business process, issues, use cases, requirements, system integrations, reporting and data flow in depth
• Drive productivity and creativity by improving existing processes or implementing new business processes through technology solutions, including 
• Conduct comprehensive analysis of current and future application usage across teams & personas 
• Collaborate closely with technical lead and engineers to translate business requirements into scalable and integrated technology design and solution
• Develop and implement best practices and governance for application access, usage, & data across the organization
• Work with business users to document, manage, and prioritize bug fixings and enhancements
• Drive enablement program to increase adoption of core applications (training, support documentation, office hours)
• Support business users on system configuration and administration including identifying system issues and troubleshooting and analyzing potential solutions including workarounds
• Support product development and release lifecycle by working with technical lead and developers to test and release new system functions to ensure on time delivery of new product and features including assisting with new releases and approving all User Acceptance Testing
• Participate in sprint planning and other team rituals, on-call for your area  as well as other team rituals, with a focus on continual process reflection and improvement over time

Your Expertise:

• 9+ years of experience with SaaS technologies used by internal employees
• Experience in establishing effective business partnerships within and outside the organization
• Manage customer relationships to gather business requirements and processes to support needs fulfillment
• Highly responsive with strong interpersonal and written/verbal communication skills
• Ability to work independently, prioritize and juggle multiple deadlines and projects, and keep peers, partners, and supervisors abreast of activities
• Proficiency in leading user interviews, requirements gathering, creating, maintaining, and supporting all application development artifacts, including user stories, process flows, screen mockups, data diagrams, business rule definitions, design documents, and reporting scripts
• Strong analytical and system design skills, problem-solving skills, and a track record of seeing tasks through to successful completion
• Experience working in a technical environment and being able to clearly communicate technical concepts to both technical and non-technical audiences
• Excellent problem-solving skills, analytical mind, attention to detail, and investigative skills
• Experience working with self-service support tools in a high-growth company to promote shift-left initiatives as well as moving information and help from support staff to self-service knowledge repositories

Preferred Skills

• Bachelor's Degree or above in computer science or engineering preferred
• 5+ years in an IT environment supporting Enterprise SAAS Applications
• Ability to work and interact with departments throughout the organization with minimal supervision
• Analytical Thinking.  Analyzing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.
• Business Engagement.  Manage customer relationships to gather business requirements and processes to support request fulfillment needs.
• Customer focused, able to collaborate and influence others to drive actions to meet business needs while maintaining a positive, professional outlook

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.