Senior Internal Communications & Engagement Manager

The community you will join:

Airbnb is a mission-driven company dedicated to helping create connection and belonging. The company was born with a creative spirit, much like the environment at the Rhode Island School of Design where Brian Chesky and Joe Gebbia — two of its co-founders — went to college together. This creative spirit is one of the defining parts of Airbnb’s culture, and the reason the Ground Control team was founded in 2011.

Ground Control aims to build a strong and enduring culture by connecting all employees to Airbnb’s mission, community, and core values through storytelling and shared experiences.

The difference you will make:

Ground Control is seeking an experienced internal communications and engagement professional to design and execute communications and programs for several functions.

The ideal candidate has a track record of creating high-quality leadership communications, impactful team moments, and compelling internal content, campaigns and activations. You have experience leading employee engagement strategies around product launches, talent initiatives, organizational development and changes, crises, and culture.

You take an entrepreneurial approach—meaning you can both set a high-level strategy and get hands-on with tactics. You proactively influence, drive for clarity, and keep an eye on the details. You are an avid researcher, excellent writer, and messaging strategist. And you’ll bring your skills to bear in a fast-moving environment involving multiple projects, deadlines, and personalities.

A typical day:

• Influence functional narratives, communicating team-specific and company-wide initiatives through strategic, creative, and inclusive employee engagement campaigns
• Work closely with senior leaders (including C-suite), key partners, and cultural ambassadors on curating moments and storytelling that inform and inspire employees
• Create clear, compelling messages around visions, priorities, changes, products, policies, and programs
• Act as an essential, strategic, and trusted partner to leaders at all levels of the organization–providing regular feedback, insights, and coaching
• Partner with stakeholders to align communications strategies to the broader company roadmap, ensuring that employee touch points drive collaboration, connection, and the business forward
• Own design and production of interactive connection-building moments, including offsites and all-hands; define narratives, build presentations, and coach presenters
• Research, write, and produce innovative multimedia assets that tell compelling stories to further outcomes and initiatives, distilling complexity
• Lead and/or support communications strategies in relation to crises
• Drive change management thoughtfully, proactively, and creatively
• Measure and improve the effectiveness of messaging, channels, and practices

Your expertise:

• Seasoned professional with 12+ years of experience in a strategic internal communications role, preferably with crisis communication experience
• Industry subject matter expertise as demonstrated by professional experience
• Excellence in Google Slides and Keynote to tell compelling stories through presentation
• Degree, ideally in Journalism, Communications, PR, or related field
• Leads with curiosity, helping others to solve complex problems; uses sophisticated analytical thought to make decisions and identify innovative solutions
• Designs and delivers impactful comms and engagement strategies, with the ability to program manage and execute in a hands-on way
• Self-directed strategic thinker capable of collaborating with and influencing a range of stakeholders and making an impact quickly
• A master at values-centered influencing and coaching, including advocating for the employee voice
• Available to collaborate during core hours on Pacific Time Zone and to travel as needed
• Track record of counseling top executives and delivering measurable results
• Experience with end-to-end content development (strategy, planning, research, writing, editing, distribution, measurement)
• Excellent presentation, interpersonal, and communication (exceptional writing and editing) skills
• Passion for Airbnb’s mission and community
• Highly collaborative, organized, and resourceful
• Track record of creating effective, innovative communications channels and programs
• Capacity to absorb complex and technical details and distill into digestible, employee-facing communications
• Exceptional organizational and project management skills; executing with urgency, high level of accuracy and efficiency, attention to detail, and follow-through
• Ability to thrive in high-stress, fast-paced situations
• Commitment to confidentiality and business ethics, demonstrating outstanding judgment and discretion

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.  Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.