Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Store Support Services (5144509)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Responsible for acting as level 1 Pharmacy application support for the ADUSA brand pharmacies, which includes ticket creation and accurate escalation for efficient incident resolution.
Additional duties include addressing workflow processing issues, assisting with system errors, and troubleshooting communication issues between pharmacy system and pharmacy hardware. This position is also responsible for general third-party processing questions, issue research, and drug file inquires and maintenance.
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*Our flexible/ hybrid work schedule includes 2 in-person days at one of our core locations and 2 remote days. Our core office locations include Quincy, MA & Scarborough. This position follows a 4-day, 10-hour shift schedule, including rotating weekends.
Essential job function:
- Serve as Level 1 support for pharmacy applications, including ticket creation, accurate escalation, and efficient incident resolution.
- Address workflow processing issues and assist with resolving system errors.
- Troubleshoot communication issues between the pharmacy system and pharmacy hardware.
- Provide support for third-party processing inquiries and issue research.
- Assist with drug file inquiries and maintenance.
- Perform other duties as assigned to support pharmacy operations.
- Additional job duties may be assigned as needed to meet the needs of the business and support our Values.
Qualifications:
- High School or GED
- 1-3 years' pharmacy experience
- Customer Service experience
- Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 418238_external_USA-ME-Scarborough