The Time &Attendance Implementation team is one of the organizations inside the BU in Italy.
Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
The Consultant implements the time & attendance settings for the One Service platform's new Celergo/Streamline/ BOB clients for Italy.
He/she is the client's privileged partner, helping the client analyze and implement time & attendance regulations in accordance with legislation in order to guarantee the highest level of service.
As part of his/her mission, he/she aims to satisfy clients while ensuring uninterrupted service when the client's file is sent to the client recurring service team.
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He/she applies the implementation process to provide all the deliveries expected for the client.
The main responsibilities will be to deliver activities for achieving analysis, to define specifications for building effective systems, capable to meet user requirements.
Responsibilities:
Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
- Starts project by collecting all relevant data and analyzing the payroll offer in place
- Analyzes, creates, configures parameters in the software according to clients' demands
- Coordinates historical timesheets data input
- Tests the applicability of preferences selected by clients
- Delivers the service
- Guarantees customer satisfaction by making sure contract terms are met by ADP
- Actively participates in team activities
Education and experience:
Education: Graduate degree or related experience
Knowledge and Skill Requirements:
- Entry level of Italian (A2 minimum) & English B2
- Autonomy, proactivity, adaptability and reactivity
- Challenged by new technologies and by digitization overall
- Technical skills: Excel, Word, Power Point
- Has the sense of service
- Is rigorous to follow the process
- Is proactive to improve the process
- Possesses a continuous improvement mind-set and is receptive to change
- Has team spirit
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