Payroll, Senior Implementation Specialist, HR Tech
ADP's Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions, and existing account reconfiguration (for example, spin-offs) while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client-facing application involved. The IS works with medium to large-sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.
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Responsibilities:
- Responsible for the quality implementation and set up of ADP's WFN implemention methodology
- Analyze, configure, and understand the client's payroll needs to properly set up the client's WFN environment.
- Training, Testing, and validation with the client before participating in the first 'LIVE' payroll processing run.
- Aanaging various accounts from project initiation and supporting the client through all phases of the implementation.
- Managing project risks and escalations to resolution.
- Provide timely follow-up and resolution of open project-related items
- Meet project task milestone and due dates
- Achieve positive customer satisfaction outcomes
- Work collaboratively with customers and team members to achieve desired project results
KNOWLEDGE, EXPERIENCE AND SKILLS
Education
- Post-secondary education or related business experience
- PCP certification (an asset) or fundimential NPI courses
Required:
- 2+ years of payroll experience or relative field
- Effective communication: verbal and written skills in English & French
- Previous experience working directly with clients.
- Excellent client management, and interpersonal skills
- Ability to work independently, resourceful, and be a strong team player.
- Knowledge of Excel.
Attributes:
- Ability to organize, schedule, and facilitate effective meetings.
- Ability to multitask, probe, analyze, and problem solve.
- Detail oriented and ability to follow-through.
- Strong organization, time management and prioritizing skills.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $52,164.00 - $83,375.00 / Year
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.