Job Title: Functional Consultant - TLM
Location: Cheadle/ Chertsey
Reports to: Implementation Team Manager
Key Responsibilities:
- To project manage and implement client business on ADP's Time and Labor solutions to meet both client and company requirements in an agreed and timely manner
- Provide consultancy to the client in the analysis of the business offer
- Perform project management, planning and analyse client requirements
- Assist in creating the functional design (where appropriate), manage application configuration, data conversion, monitor project progress and perform system testing
- Ensure completion and sign off of project to agreed success criteria
- Act as project lead for matrix project teams as required
- Engage in ADP's continuous improvement programme
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Key Duties / Tasks:
- Using Client Analysis documentation, clarify and confirm client requirements to ensure database programming meets the client's time and attendance requirements
- Identify problems, assess impact, and determine solution
- Follow TLM software/implementation setup and programming guidelines
- Undertake, co-ordinate and reconcile the migration of client data between third party systems and ADP software by agreed guidelines
- Assist client with installation and configuration of time collection devices
- Conduct parallel/test processing with the client; review all procedures, adjust program rules if necessary
- Assist in first live processing runs
- Where necessary, undertake configuration of links between time and attendance and ADP/third party payroll solutions
- Meet or exceed sales order target live dates
- Create, maintain and provide implementation project schedule/timeline for client and structure to target live achievement dates.
- This task may be undertaken in conjunction with the ADP Project Office depending on circumstances
- Co-ordinate and register client for product training
- Update Implementation Management on progress of projects, highlighting order backlog and escalating appropriate risks and issues
- Maintain timely and accurate records of all client visits and implementation activity
- As required conduct on-site training work with sales and ADP project managers to maximise client satisfaction and TLM business results
- Work with third party project managers where appropriate
- Obtain and log all relevant sign off documentation as per implementation and audit guidelines
- Ensure relevant ADP departments are kept informed as and when accounts go live as per agreed guidelines
- Ensure that all additional revenue generated from the account during implementation is logged with the relevant department for billing
- Keep up to date with new product rollouts and existing product enhancements
- Perform client follow up visits as required
Requirements: Knowledge required:
- Knowledge of Windows based network environment an advantage but not essential
Skills Required:
- Must be able to demonstrate the following competencies:
- Project Management
- Ability to work under time constraints essential
- Innovation and problem solving
- Financial and commercial awareness
- Communication and influencing
- Teamwork and cooperation
- Results orientation
- Flexibility and organisational commitment
- Service oriented aptitude with good written and verbal communication skills
- Ability to prepare and conduct formal presentations
Education and Experience:
- Previous experience working directly with clients performing an implementation or consulting role (desired but not essential)
Other:
- The post holder will frequently be required to travel to client locations throughout the UK and the Republic of Ireland, and may occasionally be expected to stay overnight where relevant.
- This role will involve a mixture of both office and field based work.
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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