JOB PURPOSE & KEY OBJECTIVES:
The Domain Specialist will play a key role in supporting the Sales and Business Consulting teams by providing deep technical expertise in specific domain or product areas. This role involves collaborating with internal teams to answer technical queries, review deals, introduce new products or processes and support strategy development. Additionally, the Domain Specialist will engage in data analysis to enhance sales strategies, maintain business consulting tools, and offer direct support to sales engagements with prospects when highly specialized knowledge is required. This is a hybrid role, balancing internal team support with client-facing engagements to drive deal success whenever necessary.
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KEY DUTIES/TASKS:
- Sales and Business Consulting support
- Technical expertise: serve as the go-to resource for answering complex technical questions from Sales and Business Consulting teams, ensuring they are equipped with accurate and timely information
- Deal reviews: partner with APLs, sales and Business Consulting associates to review deal strategy provide technical knowledge, ensuring proposed solutions are aligned with customer needs and product capabilities
- New product and process introduction: support the introduction of new products, features, or internal processes by developing communication strategy and training materials, providing presentations and supporting the transition for Business Consultants and Sales
- Knowledge distributor: consistently spread knowledge across organization (advisor role) and enable sales reps and BCs to deliver a "One ADP" experience for all clients and prospects
- Content manager: manage and update database of questions and answers used for RFx responses in the domain of focus
- Data analysis and strategic support
- Data-driven insights: analyze both internal and external datasets with sales performance data, market trends, product usage metrics, identified product gaps, and more, to support sales and pre-sales strategy and identify opportunities for growth and efficiency gains
- Competitive knowledge: stay up to date on market trends and ADP's competitive intelligence materials to identify alternatives to remain competitive
- Strategy recommendations: provide actionable recommendations to the Business Consulting leadership based on data-analysis, helping shape the BC organization strategy
- Client-facing support & specialized expertise
- Specialized client engagement: work directly with prospects alongside Business Consultants when highly specialized product knowledge is required to address complex technical challenges, solution designs, or product-specific inquiries.
- Collect & organize voice of sales data: capturing firsthand feedback from prospects when in client-facing activities or reviewing gaps reported by Business Consultants when otherwise, with special focus on new offerings
- Tool & App development & maintenance
- Pre-sales tools: support the development, enhancement, and/or maintenance of tools and applications that assist the Business Consulting teams in delivering efficient and accurate solutions (e. g., TCO estimator, Payroll maturity assessment, TCO benchmarks, Vivun)
- Process improvement: continuously evaluate and optimize internal processes to streamline pre-sales activities and reduce inefficiencies
- Training & documentation: provide training and documentation on the Business Consulting tools and processes, enduring BC teams are fully equipped to use them effectively
SKILLS & QUALIFICATIONS:
Skills are optional unless specifically mentioned as mandatory. Capacity to fulfill multiple or most of the skills is of course preferable.
Language:
- English: native speaker/writer or fluent (C2) - mandatory - should have high level of skill in technical writing in English. Should be able to summarize or rephrase data provided by subject matter experts or existing content. Must be able to converse with diverse audiences, both internal and external (HR executives, decision makers) and appropriately adjust content to meet differing knowledge and interests.
- Additional languages are an advantage (Spanish is a plus)
Work experience:
- 3-5 years of experience in similar roles (pre-sales, sales assistant, business analyst ...), with experience in client-facing activities - mandatory
- Bachelor's degree in computer science, information technology, engineering, business, or a related field
- Payroll or Human Resources background
Tools and technology:
- Analytical skills: strong capability in analysing data to derive insights to support sales strategy and operational efficiency (mandatory). Experience with data science, data gathering, data consolidation is optional but a big plus
- Problem-solving: strong troubleshooting and critical thinking skills in addressing both internal and client-specific challenges - mandatory
- Programming knowledge - familiarity with scripting or programming languages
Additional skills
- Communication skills: ability to explain complex technical concepts clearly to both technical and non-technical audiences including clients - mandatory
- Experience of working on multinational projects or in a multinational function is a plus
- Project management: proven ability to lead or support cross-functional projects, particularly in tool development and process optimization
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.