Business Systems Manager

Overview

The Celergo Streamline Organization (CSL) is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to clients and associates.

Within the CSL Implementation department we are looking for someone to own and lead at a Strategic and Tactical level, everything related to the use of our internal Central Implementation business tools and systems, including the end-to-end data flow through these tools with a main focus on Planview. This is a key role that owns business data needs and leads data collection approaches, data flow integrations and data coherency efforts across the CSL Implementation department.

• Working with business representatives to capture their data needs (what data do they need to see, capture, report on etc. in order to manage projects effectively and take business decisions)

• Rationalizing and making suggestions to business on new approaches to meet their data needs

• Translating business data needs into the functional design of data capture, update and movement mechanisms across systems

• Participating in projects where implementation data needs to connect and flow with other systems

• Working with product teams to define optimal data flows within the tool ecosystem and the mechanisms required to meet business needs and maintain data consistency across systems

• Ensuring Implementation data in systems is coherent and structured in a way to enable and facilitate portfolio management, reporting and support the key business processes (such as sales forecast, billing....)

• Maintaining a data dictionary for the Central Implementation system and how it supports business process & interaction with other systems

• Defining the system mechanisms required to adequately process and monitor data (auto-populated and manually populated data)

• Managing the quarterly releases for vendor platform updates

• Identifying the requirements on systems to accommodate new services /offers being introduced

• Understanding the importance of change management to facilitate the transition to new technology and processes. Develop and maintain user procedures, guidelines, process maps, training materials and documentation for end users.

• Managing communications with, and being a point of contact for, business end users (where appropriate)

• Contributing in BPI initiatives to review, assess and recommend improvements to current processes, user experience, and innovative solutions.

• Supervising the activities of a small off-shored support team (4 people)

• Business Process mindset, ability to separate tasks, roles and systems

• Proactive approach to process improvement

• Project Management, ability to drive projects to a successful conclusion on time.

• Organizational skills: autonomy, capacity to manage several projects in parallel, from problem diagnosis to solution deployment (coordinating with, and following up with, required stakeholders as necessary)

• Analytical mindset with a strong ability to identify, troubleshoot, and resolve issues related to systems

• Ability to manage multiple, high priority projects and adjust to shifting priorities, while meeting deadlines.

• Demonstrated ability to quickly adapt to learn new systems and processes.

• Self-motivated and able to work independently as well as in a team.

• Ability to learn technology quickly through instruction and self-training.

• An open and collaborative approach

• Ability to work with a broad range of stakeholders, on who you depend to deliver your objectives.

• Excellent communication skills (spoken and written) and capability to work and interact with people of different expertise and hierarchical levels

• Ability to adapt to change

• User centric and client oriented

• Detail orientated

• Curious and questioning approach

• I understand the Implementation process and the data needs that relate to it

• I can translate the data needs of Implementation Teams into the functional design of data capture and data movement mechanisms

• Manual data entry by the Implementation Teams will be reduced to only the minimum of what is strictly necessary

• Manual data entry by the Implementation Teams will be intuitive and within a single system

• Implementation data will flow seamlessly between systems

• Implementation data will be consistent and synchronized across systems

• Implementation data will be centralized and easy to extract

• Implementation data will be coherent and easy to report on

• I have a good relationship with the off-shored support team and they are working in an efficient and effective way

• Information about the Central Implementation system (PlanView) is documented, accurate and accessible

• 3 to 5 years of experience in working with data systems (project management systems, task orchestration systems, data repository systems etc.)

• Experience of working on data flows and data coherency within data systems

• Experience in project management and/or business improvement environments is a plus

• Proven ability to work within a team and independently.

• International culture and ability to work in a multinational environment.

• Efficient in at least English. Additional languages are pluses.

• University degree or equivalent in education or experience.

• Product Owner

• Software Vendor

• Product Teams

• Implementation associates and leaders

• Business Intelligence and Analytics associates