Role overview

The Sales Development Representative (SDR) is responsible for supporting the Sales departments focused on Employers and Consultants through lead generation. This includes qualification of all inbound and outbound leads via the phone, web, email, industry events and direct mail campaigns. The SDR is also responsible for event and marketing campaign support, follow up and proactive

opportunity generation. The SDR reports to the Manager of Market Development.

A Day in the Life of:

• Lead Management and conversion: Proactively manage and convert leads to sales opportunities, to support the development and growth of the top of the sales pipeline funnel.

• Outbound Outreach: Conduct high-volume outbound calls, emails, and social media interactions to engage with potential customers and introduce Accolade's solutions.

• Effective Communication: Overcome objections and clearly articulate Accolade's value propositions to potential clients, demonstrating how our solutions meet their needs.

• Meeting Coordination: Schedule and facilitate meetings between qualified leads and the appropriate Sales team members, ensuring a smooth transition into the formal sales process and/or presentation.

• Pipeline Management: Use our CRM system to track interactions, manage lead status, and maintain accurate records. Utilize creative strategies to build the sales pipeline, enhance deal velocity, and drive overall revenue growth.

• Team Collaboration: Work closely with the Sales and Marketing teams to develop and refine messaging, identify target markets, and share insights on lead quality. Collaborate to achieve sales goals, source new opportunities, and ensure effective communication and follow-up throughout the sales cycle.

• Product Knowledge: Maintain up-to-date and extensive knowledge of all Accolade product offerings to effectively engage with prospects and provide accurate information.

• Reporting: Provide regular updates on lead generation activities, conversion rates, and progress toward targets to track performance and identify areas for improvement.

• Policy Compliance: Adhere to all corporate policies and procedures, ensuring alignment with company standards and practices.

What we are looking for...

• Bachelor's Degree business or marketing, or equivalent experience in phone-based lead generation

• 3+ years of experience in sales and/or phone-based lead generation with demonstrated success in B2B sales is preferred; healthcare benefits consulting exposure a plus

• Experience with Salesforce, Outreach, Demandbase and Microsoft Office is strongly desired

• Strong written and verbal communication skills, excellent listening skills and energetic phone presence

• Positive, high-energy attitude. Exceptional drive, self-motivation, and passion for results

• You are coachable, respond well and implement feedback, and prioritize continued self-improvement

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
• HDHP medical plan with generous employer contributions towards an HSA
• 401(k) Retirement Plan with matching employer contributions
• Open Time Off
• Generous Holiday Schedule + 5 floating holidays
• 18 weeks of paid parental leave
• Subsidized commuter benefits programs
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
• 1 Volunteer days per year
• Employee Stock Purchase Plan (ESPP) w/ employee discount

Our people are the Heart of Accolade

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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