Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation's priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

You are:

TheServiceNow Senior Business Analystwill support the implementation from proposal to delivery. Includes developing a thorough understanding of the client's requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements. Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution. Supports organizational change management (OCM) efforts by providing information on the "to be" solution. Leads quality management reviews and ensures all business and design requirements are met. Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.

The work:

TheServiceNow Senior Business Analystwill work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts. Validates the configuration of business data and supports the technical team for any required custom development. Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client's requirements.

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Qualifications

Here's What You Need:

• 1+ year of professional experience supporting the configuration and development of ServiceNow
  
• 2+ year of Business Analysis experience
  
• US Citizenship required
  

Bonus Points If You Have:

• Strong oral and written communications skills
  
• Supervisory experience working with a diverse internal and client teams
  
• Client presentation development; executive presence
  
• Ability to produce documentation utilizing the MS Office Suite
  
• Understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
  
• Experience managing relationships, operating procedures and service level agreements with clients and coworkers
  
• Customer Relationship Management experience
  
• Experience in test plan creation and execution, including automated test scripts
  
• ITIL Foundations Certification
  
• Experience implementing systems using the Agile/Scrum methodology
  
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
  
• Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
  
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
  

An active security clearance or the ability to obtain one may be required for this role.

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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