Company Overview
At Zuora, we do Modern Business . We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
Job Summary
As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers' strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora's platform continues to meet customers' evolving needs. Acting as a key strategist, you'll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success.
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Key Responsibilities
Strategy Alignment
- Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals.
- Design scalable solutions that evolve with customers' growth, ensuring long-term value creation and adaptability to changing business needs.
- Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes.
- Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations.
- Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage.
- Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora.
- Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks.
- Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction.
- Lead technical configuration and integration reviews and provide optimization recommendations.
- 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions.
- 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite.
- Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs.
- Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems.
- Exceptional strategic thinking, analytical, and communication skills with a customer-first approach.
- Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect.
- Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition.
- Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries.
- Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings.
- Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency.
- Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success.
- Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision.
- Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions.
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly-it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.
As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:
- Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
- Medical, dental and vision insurance
- Generous, flexible time off
- Paid holidays, "wellness" days and company wide end of year break
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility - flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.