ZS's India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.

ZS Corporate Support Teams operate the firm's core internal enterprise functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication-whether our customer is a client or another ZS employee.

• Work with internal stakeholders to understand ongoing issues, needs and requirements and implement them in the HRIS system;
• Cultivate and manage relationships with key internal stakeholders (HRIS support, HR functions, IT, etc.)
• Confirm accuracy and integrity of all data entered, maintain data in HRIS systems and databases and assure information is available on a timely basis;
• Respond to inquiries, complaints, or problems, providing resolution based on comprehensive knowledge of SuccessFactors Employee Central and time off module.
• Respond to queries regarding leaves and issues.
• Manage time off accrual rules, year-end activities, leave carryovers etc.
• Identify issues, challenges, or problems; research and implement process or technology improvements.
• Participate in HRIS project meetings and discussions.
• Manage and prioritize day-to-day requests.
• Build and support global collaboration for delivering results.
• Function as internal consultant to stakeholders to deliver process improvement, tools, tips, etc.

• Bachelor's degree in Management Information Systems, Human Resources or a related technical field, Master's degree strongly preferred;
• 5+ years of experience in SAP/SuccessFactors in a techno-functional role (SAP-R SAP SuccessFactors EC, SAP SuccessFactors EC Time Off).
• SAP-SuccessFactors EC and/or SAP SuccessFactors EC Time off certification highly desirable.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint);
• Understanding of HR industry and technology trends and ability to keep informed about leading edge technologies and their application to HR and HR systems;
• Understanding of Integration with third party ATS and other downstream systems
• Knowledge of SuccessFactors API
• Experience providing technology solutions to global HR organizations; specific experience in implementing/supporting and utilizing SAP and in optimizing core HR tools;
• Strong analytical skills (impact/risk analysis, root cause analysis, etc.)
• Knowledge of principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and providing customer satisfaction;
• Personal presence and strong communication (oral and written), active listening skills.
• Demonstrated ability to successfully deliver global projects, using strong organizational skills and an ability to multi-task;
• Proven ability to work in a team environment, creating partnerships across multiple levels.
• Demonstrated drive for results, with appropriate attention to detail and commitment.
• Ability to communicate technical info and ideas in non-technical terms so others will understand.
• Good sense of humor appreciated.