Technical Account Manager
What you can expect
We are looking for a Technical Account Manager (TAM) to join our team. The ideal candidate will build relationships with customers and internal partners alike, ensuring success with Zoom products and services. You will also manage technical feature requests and requirements that are key to the customer's success and process workflow. Your efforts will drive customer satisfaction and happiness using the Zoom product suite.
About the Team
Our global Premier Support team focuses on supporting our customers with resolving complex technical escalations in a timely manner. The team develops a trusted- technical advisor relationship with our customers and provide recommendations based on the Zoom product suite to address their business needs.
Want more jobs like this?
Get jobs that are Remote delivered to your inbox every week.
Responsibilities
Possessing an understanding of technology and the products/services they support, enabling them to effectively address technical inquiries and challenges.
Build and maintain relationships with clients, understanding their specific needs, goals, and pain points.
Proactively identify potential issues and work to prevent them from escalating, ensuring a positive customer experience.
Provide strategic guidance to clients on how to best utilize the products/services, maximizing their value and achieving their business objectives. Collaborate closely with internal teams (e.g., sales, engineering, product) to ensure seamless delivery and support.
Gather customer feedback and provide it to the product and engineering teams to drive continuous improvement.
Adept at troubleshooting technical issues and finding effective solutions. Excellent communicators, able to explain complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
Manage a portfolio of accounts, ensuring customer satisfaction and driving business growth
What we're looking for
Have excellent communication, analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
Experience working with Enterprise level accounts, partners and contacts. Experience with Video conferencing or Unified communication solutions such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office365.
Understand IP Telephony, SIP or H323, and Audio/Video codecs.
Experience in troubleshooting network problems, firewalls, NAT etc. Have fluency in English.
Salary Range or On Target Earnings:
Minimum:
$76 800,00
Maximum:
$186 200,00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
03/23/25
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote