Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Services & Partner Operations Manager, Workvivo

AT Zoom
Zoom

Services & Partner Operations Manager, Workvivo

Cork, Ireland

What you can expect

As Services & Partner Operations Manager, you will create a strong governance approach for both internal delivery and partner delivery. You will act as point of contact for our delivery partners and ensure they are fully resourced to drive project delivery across their associated customers. You will allocate new projects and provide oversight and support, ensuring partners uphold our certification requirements. You will monitor overall performance and ensure that CX KPIs are met.

About the Team

The Workvivo CX Operations & Enablement Team supports all functions within the CX Organization including Onboarding, Customer Success, Customer Support, Renewals, Service Sales and Expert Services. Workvivo leverages the expertise of our global partner network to support the implementation of our platform. As Services & Partner Operations Manager, you will manage partner relationships with our Certified Onboarding Partners.

Want more jobs like this?

Get Computer and IT jobs in Cork, Ireland delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


What we're looking for:

  • 5+ years of client-facing experience in a high-performance SaaS or Services company.
  • Excellent presentation and communications skills - written, verbal, one-to-one, group, formal presentations.
  • Experience with establishing a governance framework for services delivery.
  • Experience working with and supporting partners.
  • Experience with project management and technology implementation.
  • Problem solving skills, with a strong ability to process and synthesize information.
  • Passion for customer experience, ensuring partners champions our values.
  • Ability to work effectively and manage multiple projects and tasks concurrently.
  • Ability to build internal relationships and drive trust with internal teams.
  • Fast learner with ability to work in a fast-paced environment.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Client-provided location(s): Cork, Ireland
Job ID: Zoom-c906a29ed56823431fa6dfd92aca1076
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Vision Insurance
    • Dental Insurance
    • Mental Health Benefits
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Unlimited Paid Time Off
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • Stock Purchase Program
    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program