What you can expect
As Customer Success Operations Analyst, your goal is to help us efficiently scale the Customer Experience (CX) department whilst meeting our customer KPIs. You will help improve performance through report creation, data analysis and process improvement. You will support the optimization of reports and tools and help develop customer success strategies. You will ensure business systems best practice and data integrity. Responsibilities include supporting the intake process for new customers and managing workflows in our CRM. Seize this exciting opportunity to join one of the world's fastest growing SaaS companies.
About the Team
We have a culture of excellence at Workvivo . As part of the CX Operations & Enablement Team, you will support all work streams within the CX organization to be the very best they can be! That includes Onboarding, Customer Success and Customer Support. We also collaborate closely with our Revenue, Marketing and Sales teams to deliver a world-class operating model. This role is based in Cork, Ireland.
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What we're looking for
- 3+ years' experience in an analyst function in sales, support, customer success or services. 2+ in customer success or PMO is desirable.
- Have excellent active listening and written and verbal communication skills.
- Demonstrate critical thinking and problem-solving skills.
- Track record of owning and executing your projects from start to finish.
- Be able to perform advanced analysis in Microsoft Excel and Google Sheets.
- Be able to understand SaaS business metrics and business models.
- Experience of data driven projects that have made an impact on the business.
- Be able to adapt and and prioritize based on business needs.
- Experience training others on tools or processes.
- Experience as end user of a CRM or marketing automation system such as Salesforce and Gainsight.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.