We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients' smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves - their best selves - to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie - we hope you'll consider being a part of it!
Job Summary:
The Customer Service Representative is responsible for answering inbound calls from external and internal customers, assessing their needs, and walking them through effective solutions to their questions. They will also be managing orders, quotations, returns, credits, and invoices, ensuring a smooth purchasing experience. The ideal candidate possesses excellent communication skills, customer empathy, technical abilities, and a passion for customers' satisfaction. They should be detail-oriented, quick learner, work collaboratively in a team environment and have knowledge of office systems and office procedures.
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Principal Duties and Responsibilities:
- Respond to customer inquiries and resolve their issues via email, phone, or chat; review files, records, and other documents to obtain information and respond to requests promptly.
- Obtain customers' names, addresses, and billing information, product skus, and specifications of items to be purchased, and enter this information in our ERP system.
- Coordinate billing with customers to request/receive purchase orders.
- Answer pricing and product inquiries and provide product information and recommendations to customers.
- Collaborate with other departments, such as accounting, shipping, distribution centers, to ensure timely and accurate order fulfillment.
- Identify and escalate complex issues to senior representatives or managers.
- Stay up to date with product knowledge and training to provide excellent customer service.
- Continuously improve customer service processes and procedures.
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
Expected Areas of Competence (i.e., knowledge, skills, and abilities)
- Detail-oriented and accurate data entry
- Excellent written communication and telephone skills and the ability to handle multiple daily telephone calls in a positive manner
- Ability to develop and maintain positive relationship with customers, sales reps and team members
- Strong problem-solving and decision-making abilities
- Ability to handle high volume of customer interactions and prioritize tasks
- Effective working in teams to achieve the department's objectives
Education/Experience Requirements
- A minimum of a High School Diploma or equivalent is required
- A minimum of 2 years of Customer Service experience is required
Travel Requirements
None
ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.
ZimVie generally does not sponsor applicant work visas for this position.
- Requisition ID: 2834