About the role

Zillow is seeking a Sr. Risk Analyst - Insurance to play an integral role in mitigating organizational risks, driving operational efficiencies, and promoting risk management and insurance industry best practices while monitoring compliance with company policies. You will support the Risk Management team responsible for administration of the insurance & claims, operational risk and health & safety programs.

You will get to:

• Serve as the primary contact for employees and adjusters on a variety of claims across multiple lines of coverage, including Workers' Compensation, Auto Liability, General Liability, Property, E&O, Employment Practices Liability
• Manage claims data collection and respond to requests for insurance and claim information
• Track and update claims in the Risk Management Information System (RMIS) database
• Triage incident reports and assist with claim investigations
• Compile underwriting information and assist with annual insurance renewals
• Review policy language and assist with coverage analysis requests
• Review service and vendor contracts and advise on insurance requirements and any risk-related matters
• Ensure timely compliance with carrier and regulatory reporting obligations
• Request, evaluate and process certificates of insurance and escalate for appropriate action
• Review and process insurance and risk billings and correspondence
• Support loss control, safety and operational risk mitigation efforts
• Track progress of initiatives and projects that support team goals and objectives
• Perform other duties as assigned to support cross-functional projects and team initiatives

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $88,200.00 - $140,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are a critical thinker with strong analytical and communication skills. You enjoy digging into the details and solving problems. You express a professional, positive demeanor and are a proactive self-starter, possessing exceptional attention to detail. You exercise good judgment, prioritize tasks in order to operate effectively in a fast-paced environment, exhibit a high degree of flexibility, and build strong relationships with Zillow's employees, vendors, contractors, and customers.

Qualifications

• 5+ years of insurance claims handling experience
• Strong customer service skills and the ability to build positive, productive business relationships with internal and external partners
• Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines
• Bachelor's degree or equivalent experience of risk management or insurance industry experience

Preferred

• 5+ years of insurance program administration/claims handling experience across multiple lines of coverage working for an insurance company or risk management/legal department
• Experience working with a Risk Management Information System (RMIS) or equivalent claims management system
• Insurance adjuster license, professional designation (AIC, CPCU or AINS) or alternative risk transfer/captive experience

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.