About the team
Zillow Media Experts's mission is to revolutionize the media marketing landscape for real estate agents across the United States. We are on an ambitious path to exponentially grow our business, and our media fulfillment specialists are pivotal to this success. They ensure the seamless delivery of high-quality media captured by our photographers and videographers, maintaining the highest standards of excellence.
About the role
As a Media Fulfillment Specialist, you will be embedded in the Media Fulfillment team working closely with photographers and videographers, editors, customer support, regional managers, product engineers and other internal partners as well as third party vendors and customers. Your role will involve:
Want more jobs like this?
Get jobs that are Remote delivered to your inbox every week.
- Quality Assurance: Conducting meticulous quality checks to ensure all media meets our stringent standards before delivery.
- Cross-functional Collaboration: Detecting any discrepancies in orders and coordinating across multiple teams to troubleshoot and resolve any issues, ensuring smooth and timely media delivery.
- Problem-Solving and Adaptability: Identifying and resolving operational bottlenecks and adapting quickly to changes in a dynamic environment, ensuring continuous improvement and operational resilience.
- Ensuring Payment Compliance: Verifying that media on the order is paid for, or issue refunds when applicable. Audit orders for billing accuracy to ensure adherence to company policies and financial standards.
- Technical Proficiency: Utilizing advanced software tools and platforms for order and media management.
- Operational Excellence and Strategic Impact:: Identifying and evaluating innovative tools, technologies, and processes to enhance operational efficiency and effectiveness within the team and organization, directly impacting customer satisfaction and business growth.
- Customer Service Excellence: Providing exceptional customer service which is essential for customer loyalty and business growth.
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $28.90 - $46.10 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
- Problem Solver: You have a knack for identifying and resolving operational bottlenecks, implementing corrective measures to prevent recurrence.
- Organized: Your strong organizational skills enable you to manage multiple tasks, prioritize work, and meet deadlines without compromising on quality.
- Communicator: You possess excellent verbal and written communication skills, capable of explaining complex information in a clear and understandable manner.
- Quick Learner: You are proactive in learning new processes and systems, adapting quickly to changes in a dynamic environment.
- Detail-Oriented: Your meticulous attention to detail ensures accuracy and precision in all aspects of your work.
- Team Player: You work well both independently and collaboratively, engaging in constructive problem-solving with colleagues.
- Professional: You maintain a high level of professionalism, displaying a positive attitude, empathy, and patience in all interactions.
- Adaptable: You embrace change and are flexible, readily adjusting to new processes, systems, and client requirements.
- Customer Service Excellence: You have a proven track record of providing exceptional customer service.
Specific software tools and platforms that a Media Fulfillment Specialist for Zillow Media Experts would be expected to use in their role:
- Project Management Software: Tools like Asana or Trello for managing tasks, projects, and workflows.
- Spreadsheet Applications: Microsoft Excel or Google Sheets for data entry, analysis, and documentation.
- Document Management Systems: Google Drive for storing and sharing documents.
- Media Management Platforms: Aryeo for managing and delivering media assets.
- 3D Tour and Video Platforms: Zillow 3D Home for creating and managing virtual tours and interactive floor plans.
- Customer Relationship Management (CRM) Systems: Salesforce for managing client interactions and support.
- Communication Tools: Slack for internal team communication and collaboration.
Requirements
- Bachelor's degree or equivalent experience in business operations or customer service.
- Proven experience in leading and executing deliverables.
- Proficient in using productivity tools such as project management software, spreadsheet applications, and document management systems.
- Meticulousness and accuracy in documentation.
- Schedules available: 8AM - 5PM, Monday-Friday with at least two required rotation days a month on Saturday.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.