About the team
Buying, selling and financing homes is a complicated process with uncertain timelines. The Connections team is passionate about changing that. We interact and support movers to improve their experience, tailoring our approach to meet each customer where they are at in the process. Our team is responsible for delivering an outstanding consumer experience and tapping into our expertise to get every customer moving in unlocking their next chapter. We are central to the B2C mission of integrating offerings across the Zillow platform, making it easier for customers to sell their homes.
About the role
Are you a high-energy team-player with excellent organization and interpersonal skills? Are you motivated to achieve and exceed monthly targets on a consistent basis while providing outstanding service? The Connections Specialist is a highly sociable individual who plays an instrumental role in revolutionizing the way consumers connect with Zillow products and Real Estate professionals. You will be engaged in our dynamic environment and expected to live Zillow Group's Core Values. If you are ready to work hard, learn, and be challenged to grow and improve- we look forward to talking with you soon.
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Responsibilities
- Interact directly with customers to discover their needs and offer solutions using Zillow's products and services
- Get customers connected to the right Zillow products and professionals through an understanding of real estate and a dedication to crafting an outstanding customer experience
- Collaborate with peers and leadership to build an environment rooted in trust, self-discipline, and friendly competition to achieve goals together
- Drive accountability for yourself and your team through proactive engagement with your peers and active involvement in team discussions and initiatives
- Ensure compliance to Zillow Group and real estate norms, policies, and regulations to the highest degree
- Respond to changes in the business with agility and skill at navigating ambiguity
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $15.70 - $23.50 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
- Confident working in a high energy, customer facing, demand generation workflow
- Strong communication skills through email, phone, text, and personal interaction
- Ability to thrive in a team environment, excited to share new insights to help the team grow and succeed
- Internally motivated to achieve results, and you pride yourself on continuous improvement in your work
- Believe in the principle that crafting strong rapport with customers and colleagues alike is essential to long-term success
- Understand that process matters, and follow SOPs to ensure consistency in the customer experience
- Familiarity with real estate industry a plus
Required Experience:
- 2+ years experience in account management, customer service, demand generation or an inbound/outbound sales role with a proven track record of goal achievement and the ability to deliver an excellent customer experience
- Quick and flexible learner, willing and able to adapt rapidly to change
- Must be comfortable conducting both inbound and outbound consultative sales calls; skilled in discovery, handling initial reluctance, and objection handling.
- Ability to storytell - to be engaging and authentic with customers and drive trust in Zillow products
- Must possess great interpersonal skills; knowing how to actively listen and use objections as a space to ask more questions
- Must possess excellent presentation skills, providing recommendations to customers that meet their needs
- Excellent problem-solving skills with a technical ability to listen and hear opportunities that lead to success for our customers
- Willing to work flexible schedules that include early mornings, late nights, weekends and holidays
- Must have experience with web-based products, MS Office and Google Suite
Transferable Skills
Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.